Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Solutions for real-time and historical performance management tailored for wallboards and agent desktops are essential. By transforming data into actionable insights, call centers can significantly improve their efficiency. It is crucial to optimize workforce management, ensuring that agents are well-informed and capable of self-managing their tasks. This approach not only enhances the customer experience but also provides real-time performance metrics to adapt to shifting demands. Ensuring that all team members remain aligned fosters a collaborative atmosphere focused on delivering exceptional service to customers. A cohesive agent experience is vital, whether employees are working remotely or on-site. Achieve your operational goals effectively! Geomant Wallboard solutions are capable of aggregating and showcasing data from a multitude of sources. With certified connectors and a wealth of experience with various CRM platforms, we streamline processes for every stakeholder involved. Provide decision-makers with essential metrics across diverse platforms, presenting a comprehensive overview of operations. Additionally, equip your management team with mobile access to effortlessly monitor business health from anywhere, ensuring they remain connected and informed at all times. This level of accessibility transforms how management engages with their teams and drives overall performance.
Description
ROGER365.io stands out as a Microsoft-certified CCaaS (Contact Center as a Service) solution that revolutionizes Microsoft Teams into a sophisticated AI-driven omnichannel contact center. This innovative platform merges various communication channels, including voice calls, webchat, WhatsApp, SMS, Facebook, and email, into a cohesive Teams-native interface, eliminating the need for separate systems.
Among its key features are:
- Unified Omnichannel Hybrid Queues – integrating all channels into a single streamlined queue
- Intelligent Routing – options for skills-based, round-robin, and Teams presence-based distribution
- Agent Support Tools – providing real-time insights into queues, call management, note-taking, and scheduling callbacks
- Supervisor Dashboards – allowing for live monitoring, whisper and barge functionalities
- AI and Automation Solutions – utilizing Azure OpenAI, Copilot, sentiment analysis, and customizable workflow triggers
- CRM and Power Platform Connectivity – seamlessly integrating Dynamics 365, Power Automate, and custom Power Apps into the agent interface
- Comprehensive Reporting – offering both real-time and historical analytics across all communication channels
Being cloud-native, the solution can be deployed in less than ten minutes, and it has gained the trust of esteemed brands such as Rijksmuseum, Quooker, and Tony's Chocolonely, showcasing its effectiveness and reliability in enhancing customer interaction. This unique approach not only streamlines operations but also significantly enhances the overall customer experience.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Microsoft Teams
Yes
Avaya Cloud Office
Yes
IBM Watson
Yes
Inova
Yes
LUIS
Yes
Microsoft Dynamics 365
Yes
Salesforce
Yes
ServiceNow
Yes
Skype
Yes
Integrations
Microsoft Teams
Yes
Avaya Cloud Office
No
IBM Watson
No
Inova
No
LUIS
No
Microsoft Dynamics 365
No
Salesforce
No
ServiceNow
No
Skype
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
€25/user/month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Geomant
Founded
1984
Country
United Kingdom
Website
www.geomant.com/end-user-solutions/wallboards-for-contact-centers
Vendor Details
Company Name
ROGER365.io
Founded
2021
Country
The Netherlands
Website
www.roger365.io
Product Features
Digital Signage
Automatic Player Updates
No
Content Scheduling
No
Media Library
No
Multi-Screen Support
No
Remote Deployment
No
Remote Display Management
No
Visual Editor
No