Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Solutions for real-time and historical performance management tailored for wallboards and agent desktops are essential. By transforming data into actionable insights, call centers can significantly improve their efficiency. It is crucial to optimize workforce management, ensuring that agents are well-informed and capable of self-managing their tasks. This approach not only enhances the customer experience but also provides real-time performance metrics to adapt to shifting demands. Ensuring that all team members remain aligned fosters a collaborative atmosphere focused on delivering exceptional service to customers. A cohesive agent experience is vital, whether employees are working remotely or on-site. Achieve your operational goals effectively! Geomant Wallboard solutions are capable of aggregating and showcasing data from a multitude of sources. With certified connectors and a wealth of experience with various CRM platforms, we streamline processes for every stakeholder involved. Provide decision-makers with essential metrics across diverse platforms, presenting a comprehensive overview of operations. Additionally, equip your management team with mobile access to effortlessly monitor business health from anywhere, ensuring they remain connected and informed at all times. This level of accessibility transforms how management engages with their teams and drives overall performance.
Description
Inova Desktop Presenter® serves as a dynamic contact center dashboard that provides immediate metrics to agents' desktops, making it particularly suitable for remote or at-home agents, especially when physical wallboards or digital displays are impractical due to spatial constraints or visibility issues. Complementing this, Inova Marquee functions as a virtual wallboard for desktops, replicating the appearance, color schemes, and content of conventional LED wallboards, complete with font effects, graphics, and animations that enhance user engagement. Additionally, Inova DataLink showcases real-time statistics from the call center through vibrant charts and customizable grids tailored to the unique needs of each contact center. It can also be programmed to react to performance metrics, thereby visually signaling to agents when there are shifts in call center operations, ensuring they stay informed and responsive to changing conditions. This combination of features not only improves agent awareness but also fosters a more efficient working environment.
API Access
Has API
No
API Access
Has API
No
Integrations
Avaya Cloud Office
Yes
IBM Watson
Yes
Inova
Yes
LUIS
Yes
Microsoft Dynamics 365
Yes
Microsoft Teams
Yes
Salesforce
Yes
ServiceNow
Yes
Skype
Yes
Integrations
Avaya Cloud Office
No
IBM Watson
No
Inova
No
LUIS
No
Microsoft Dynamics 365
No
Microsoft Teams
No
Salesforce
No
ServiceNow
No
Skype
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Geomant
Founded
1984
Country
United Kingdom
Website
www.geomant.com/end-user-solutions/wallboards-for-contact-centers
Vendor Details
Company Name
Inova Solutions
Founded
1984
Country
United States
Website
www.inovasolutions.com
Product Features
Digital Signage
Automatic Player Updates
No
Content Scheduling
No
Media Library
No
Multi-Screen Support
No
Remote Deployment
No
Remote Display Management
No
Visual Editor
No
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
Yes
Progressive Dialer
No
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes