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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

GenticFlow serves as a comprehensive IT support and endpoint-management platform tailored for internal IT teams and managed service providers. This versatile solution integrates various functionalities including endpoint monitoring, operating system updates, application inventory management, Microsoft 365 oversight, user assistance, ticketing, investigative tools, and technician resources all within a single workspace. Teams can efficiently handle tasks by starting from a user request, a monitoring alert, or an open ticket, then assess endpoint findings and suggested actions before applying approved remedies or utilizing remote control, terminal, and file transfer capabilities. Technicians are able to confirm results and document their actions along with outcomes in support records. GenticFlow features an integrated ticketing system and offers connections to compatible PSA and service-desk solutions, in addition to tools for identity, security, cloud, and networking. It also provides native applications for iOS and Android to facilitate mobile ticket handling and endpoint management. The platform is cloud-hosted under the Smart option, while the Hero version introduces workflow automation, API and MCP access, along with a self-hosted alternative that requires a minimum of 500 endpoints. With its multifaceted capabilities, GenticFlow addresses the diverse needs of IT teams and enhances their operational efficiency.

Description

ZENworks Suite brings together endpoint management, security, and asset oversight into a single, streamlined console that reduces complexity for IT teams. It supports traditional and modern devices alike, enabling consistent management whether employees work on-site or remotely. Automated patching and vulnerability detection help ensure every endpoint stays compliant with the latest security requirements. The solution’s built-in encryption and policy-based controls protect organizational data from malware, unauthorized access, and accidental exposure. IT teams gain valuable insights through dashboards and auditing tools that highlight performance, compliance gaps, and software usage trends. Integrated service desk capabilities empower users with self-service tools and faster issue resolution. By consolidating multiple IT functions, ZENworks minimizes licensing costs and simplifies workflows. This creates a more secure, more agile, and more cost-efficient endpoint environment for growing organizations.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Autotask PSA Yes 
Bitdefender GravityZone Yes 
Freshdesk Yes 
Freshservice Yes 
Google Workspace Yes 
HaloPSA Yes 
Jira Service Management Yes 
Microsoft Entra ID Yes 
Model Context Protocol (MCP) Yes 
Okta Yes 
OpenText ZENworks Configuration Management No 
OpenText ZENworks Endpoint Security Management No 
OpenText ZENworks Endpoint Software Patch Management No 
OpenText ZENworks Full Disk Encryption No 
OpenText ZENworks Service Desk No 
SentinelOne Singularity Yes 
ServiceNow Yes 
TOPdesk Yes 
ZENworks Asset Management No 
Zendesk Yes 

Integrations

Autotask PSA No 
Bitdefender GravityZone No 
Freshdesk No 
Freshservice No 
Google Workspace No 
HaloPSA No 
Jira Service Management No 
Microsoft Entra ID No 
Model Context Protocol (MCP) No 
Okta No 
OpenText ZENworks Configuration Management Yes 
OpenText ZENworks Endpoint Security Management Yes 
OpenText ZENworks Endpoint Software Patch Management Yes 
OpenText ZENworks Full Disk Encryption Yes 
OpenText ZENworks Service Desk Yes 
SentinelOne Singularity No 
ServiceNow No 
TOPdesk No 
ZENworks Asset Management Yes 
Zendesk No 

Pricing Details

$1.96/endpoint/month
Smart is $1.96/endpoint/month with a 12-month commitment and a 50-endpoint minimum; month-to-month pricing starts at $3.91/endpoint/month. Hero starts at 100 endpoints, and its self-hosted option requires a 500-endpoint minimum. Technician access is included with no per-technician fee. Optional dedicated hosting and onboarding may cost extra. Prices exclude VAT, sales tax, or other applicable taxes.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

GenticFlow Ltd.

Founded

2025

Country

Ireland

Website

www.genticflow.com

Vendor Details

Company Name

OpenText

Founded

1991

Country

Canada

Website

www.opentext.com/products/zenworks-suite

Product Features

RMM

Deployment Management No 
For MSPs No 
IT Asset Management No 
Mobile Access No 
Network Monitoring No 
Patch Management No 
Real-time Alerts No 
Remediation Management No 

Alternatives

No Alternatives