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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

GenticFlow serves as a comprehensive IT support and endpoint-management platform tailored for internal IT teams and managed service providers. This versatile solution integrates various functionalities including endpoint monitoring, operating system updates, application inventory management, Microsoft 365 oversight, user assistance, ticketing, investigative tools, and technician resources all within a single workspace. Teams can efficiently handle tasks by starting from a user request, a monitoring alert, or an open ticket, then assess endpoint findings and suggested actions before applying approved remedies or utilizing remote control, terminal, and file transfer capabilities. Technicians are able to confirm results and document their actions along with outcomes in support records. GenticFlow features an integrated ticketing system and offers connections to compatible PSA and service-desk solutions, in addition to tools for identity, security, cloud, and networking. It also provides native applications for iOS and Android to facilitate mobile ticket handling and endpoint management. The platform is cloud-hosted under the Smart option, while the Hero version introduces workflow automation, API and MCP access, along with a self-hosted alternative that requires a minimum of 500 endpoints. With its multifaceted capabilities, GenticFlow addresses the diverse needs of IT teams and enhances their operational efficiency.

Description

Discover a comprehensive solution for endpoint management, fortified security, and instantaneous insights with Endpoint Central MSP Cloud. Enhance your operational efficiency and provide exceptional service to your clients with this all-in-one platform. Onboard clients effortlessly while deploying agents to enable rapid endpoint administration. Streamline patch management to maintain SLA compliance efficiently, thus guaranteeing client satisfaction. Effectively manage a diverse range of endpoints, from laptops and desktops to mobile devices. Enforce robust security protocols, including measures like geo-fencing and the ability to execute complete wipes for maximum protection. Safeguard client data privacy through careful data segregation and personalized technician logins for each client. Additionally, quickly resolve issues on remote client endpoints to ensure a seamless user experience. This multifaceted approach not only boosts productivity but also fosters stronger client relationships.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Autotask PSA Yes 
Bitdefender GravityZone Yes 
Freshdesk Yes 
Freshservice Yes 
Google Workspace Yes 
HaloPSA Yes 
Jira Service Management Yes 
Microsoft Entra ID Yes 
Model Context Protocol (MCP) Yes 
Okta Yes 
OverSOC No 
SentinelOne Singularity Yes 
ServiceNow Yes 
TOPdesk Yes 
Zendesk Yes 

Integrations

Autotask PSA No 
Bitdefender GravityZone No 
Freshdesk No 
Freshservice No 
Google Workspace No 
HaloPSA No 
Jira Service Management No 
Microsoft Entra ID No 
Model Context Protocol (MCP) No 
Okta No 
OverSOC Yes 
SentinelOne Singularity No 
ServiceNow No 
TOPdesk No 
Zendesk No 

Pricing Details

$1.96/endpoint/month
Smart is $1.96/endpoint/month with a 12-month commitment and a 50-endpoint minimum; month-to-month pricing starts at $3.91/endpoint/month. Hero starts at 100 endpoints, and its self-hosted option requires a 500-endpoint minimum. Technician access is included with no per-technician fee. Optional dedicated hosting and onboarding may cost extra. Prices exclude VAT, sales tax, or other applicable taxes.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

GenticFlow Ltd.

Founded

2025

Country

Ireland

Website

www.genticflow.com

Vendor Details

Company Name

Zoho

Founded

1996

Country

India

Website

www.zoho.com/endpointcentralmsp/

Product Features

RMM

Deployment Management No 
For MSPs No 
IT Asset Management No 
Mobile Access No 
Network Monitoring No 
Patch Management No 
Real-time Alerts No 
Remediation Management No 

Product Features

MSP

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk No 
Issue Management No 
Live Chat No 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access No 
Remote Systems Monitoring No 
Scheduling No 

Alternatives

No Alternatives

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