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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Specializing in the enhancement of your operations through both As-A-Service solutions and contemporary on-premise technology, our technology consultants and integrators are here to assist you. This discussion is tailored specifically to address your unique technology requirements. Whether you need on-site hardware or flexible As-A-Service options to optimize your business processes, we are equipped to help. Additionally, we offer remote support for cloud-based systems to ensure seamless functionality. Kindly indicate the date by which you need this assistance, remembering that the deadline is by the end of the day. We look forward to collaborating with you to improve your technological framework.

Description

Customer service plays a crucial role in enhancing customer loyalty and retention, which directly influences a company’s financial performance. As customer expectations have dramatically evolved in recent years, they now expect a seamless interaction across various platforms, including social media, messaging apps, and live chat. Customers desire prompt and effective service, regardless of the channel they select, and they require consistent support, even when transitioning between different platforms. Sutherland Connect serves as a robust cloud-based omnichannel customer experience solution. This platform integrates advanced engagement technologies that we utilize to serve clients worldwide, all within a secure, multi-tenant environment. By leveraging this hybrid model, we can provide functionalities typically found only in on-premise solutions, delivered through a flexible 'as-a-service' framework that adapts to our clients' needs. This innovative approach ultimately enhances the overall customer experience and fosters long-term relationships.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

SaaSOps Marketizer No 

Integrations

SaaSOps Marketizer Yes 

Pricing Details

$25 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

GeniusPeddler

Website

www.geniuspeddler.com

Vendor Details

Company Name

Sutherland

Founded

1986

Country

United States

Website

www.sutherlandglobal.com/products-x-platforms/sutherland-connect

Product Features

Consignment

Consignor Management Yes 
Customer Database No 
Employee Management No 
Inventory Management No 
Loyalty Program No 
Point of Sale (POS) Yes 
Pricing Optimization No 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

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