Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Genius Training Management Software offers a comprehensive solution for overseeing all aspects of your training, customer interactions, learner information, order processing, and financial data, all within a unified cloud platform that seamlessly adapts to the growth of your business. This software is designed to function across various currencies and time zones, making it an excellent option for both small enterprises and large corporations. Serving as the foundational element of the Genius suite, this software integrates and controls three additional platforms. It serves as the central repository for all your business and customer information, enabling you to efficiently plan and manage training events, bookings, customer relations, learner details, qualifications, trainers, expenses, and finances, among other functions. With Genius Training Management Software, the process of planning and coordinating training events is streamlined and straightforward. Utilizing templates accelerates the setup and development stages while ensuring the precision of your data entries. Moreover, the single data entry feature minimizes the need for repetitive inputs of course, venue, and resource information, helping maintain the integrity and clarity of your data. Additionally, this software not only enhances organizational efficiency but also allows for greater focus on delivering quality training experiences.
Description
InGenius Connector Enterprise seamlessly integrates existing telephone systems into top CRMs using an enterprise-proven solution. Upland InGenius adapts to specific contact center requirements by using innovative computer telephony Integration (CTI). InGenius is backed by 20 years of experience in enterprise telephony and superior customer service. It helps contact centers improve productivity and the customer experience.
InGenius Connector Enterprise provides contact centers with features such as screen pop, click to-dial, automated call logging, and call reports. Agents can use the solution to efficiently serve customers, and they can see a complete view of interactions for intelligent decision making.
Supported CRMs: Microsoft Dynamics 365, Salesforce, ServiceNow
Supported Phone Systems: Asterisk, Avaya, Cisco, Genesys, Mitel
API Access
Has API
No
API Access
Has API
No
Pricing Details
$120 per user per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Genius Software
Founded
2017
Country
United Kingdom
Website
www.geniussoftware.co.uk
Vendor Details
Company Name
Upland Software
Founded
2010
Country
United States
Website
uplandsoftware.com/ingenius/
Product Features
Training
Academic / Education
No
Asynchronous Learning
No
Blended Learning
Yes
Built-In Course Authoring
No
Built-in LMS
Yes
Certification Management
No
Corporate / Business
No
Learner Portal
Yes
Mobile Learning
Yes
Simulation
No
Synchronous Learning
No
Training Companies
Yes
eCommerce
Yes
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
Call Tracking
CRM
Yes
Call Log
Yes
Call Recording
No
Call Routing
No
Caller Identification
Yes
Campaign Management
No
Conversion Tracking
No
IVR / Voice Recognition
No
Keyword Tracking
No
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
No
Dashboard
Yes
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Telephony
Auto-Dialer
No
Call Center Management
Yes
Call Monitoring
No
Contact Management
No
IVR / Voice Recognition
No
Inbound Reporting
Yes
Outbound Reporting
Yes
Predictive Dialer
No
Telemarketing Management
No
VoIP
No
Voice & Data Integration
Yes