Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Experience a revolutionary way to engage with your data by asking questions, crafting reports, and querying information through a text-based interface driven by advanced AI technology. Explore our innovative SalesForce Integration! With Genius Sheets, you can seamlessly communicate with your data, posing inquiries and receiving immediate answers that detail the origin of the data. Establish real-time connections between your applications and reporting spreadsheets for enhanced efficiency. Generate insightful analyses within seconds by creating reports from simple text prompts, requiring no SQL or technical background, which significantly reduces the time needed to access data. Leverage Genius Sheets to extract insights from your foundational data effortlessly. You can utilize our chat-based platform or link Genius Sheets to your messaging applications for convenience. The Genius Sheets AI is equipped with a memory feature that enables you to construct analyses progressively, step by step. The era of self-service data is here, allowing you to connect Genius Sheets to any internal software or database and interact in natural language, just as you would with a colleague. This advancement transforms data accessibility and empowers users to make informed decisions with unprecedented ease.
Description
InGenius Connector Enterprise seamlessly integrates existing telephone systems into top CRMs using an enterprise-proven solution. Upland InGenius adapts to specific contact center requirements by using innovative computer telephony Integration (CTI). InGenius is backed by 20 years of experience in enterprise telephony and superior customer service. It helps contact centers improve productivity and the customer experience.
InGenius Connector Enterprise provides contact centers with features such as screen pop, click to-dial, automated call logging, and call reports. Agents can use the solution to efficiently serve customers, and they can see a complete view of interactions for intelligent decision making.
Supported CRMs: Microsoft Dynamics 365, Salesforce, ServiceNow
Supported Phone Systems: Asterisk, Avaya, Cisco, Genesys, Mitel
API Access
Has API
No
API Access
Has API
No
Integrations
Salesforce
Yes
Google Sheets
Yes
Haber Chat
Yes
Salesforce Agentforce Service
No
Integrations
Salesforce
Yes
Google Sheets
No
Haber Chat
No
Salesforce Agentforce Service
Yes
Pricing Details
$63 per user
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Genius Sheets
Country
United States
Website
www.geniussheets.com
Vendor Details
Company Name
Upland Software
Founded
2010
Country
United States
Website
uplandsoftware.com/ingenius/
Product Features
Data Analysis
Data Discovery
No
Data Visualization
No
High Volume Processing
No
Predictive Analytics
No
Regression Analysis
No
Sentiment Analysis
No
Statistical Modeling
No
Text Analytics
No
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
Call Tracking
CRM
Yes
Call Log
Yes
Call Recording
No
Call Routing
No
Caller Identification
Yes
Campaign Management
No
Conversion Tracking
No
IVR / Voice Recognition
No
Keyword Tracking
No
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
No
Dashboard
Yes
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Telephony
Auto-Dialer
No
Call Center Management
Yes
Call Monitoring
No
Contact Management
No
IVR / Voice Recognition
No
Inbound Reporting
Yes
Outbound Reporting
Yes
Predictive Dialer
No
Telemarketing Management
No
VoIP
No
Voice & Data Integration
Yes