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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Genius was meticulously developed to cater to the specific requirements of online education, accommodating rolling enrollments and compatibility with various Learning Management Systems (LMS). The platform empowers users to generate customized reports, dashboards, email templates, and fields, offering an unparalleled level of adaptability and personalization. With a focus on user-friendliness and intuitiveness, Genius minimizes the need for extensive training while ensuring straightforward access to essential data and features. The robust capabilities of Genius Class are particularly tailored for K12 institutions, including schools, districts, and state education systems. Educational establishments engaged in virtual and blended learning globally rely on Genius to ensure smooth and efficient school operations. Genius Enterprise streamlines the registration process and the management of all training and continuing education tools. By effortlessly connecting with various learning delivery platforms, Genius Enterprise consolidates all educational data into one accessible and easy-to-navigate interface, enhancing the overall user experience. Consequently, educational organizations can focus more on teaching and learning rather than administrative complexities.

Description

InGenius Connector Enterprise seamlessly integrates existing telephone systems into top CRMs using an enterprise-proven solution. Upland InGenius adapts to specific contact center requirements by using innovative computer telephony Integration (CTI). InGenius is backed by 20 years of experience in enterprise telephony and superior customer service. It helps contact centers improve productivity and the customer experience. InGenius Connector Enterprise provides contact centers with features such as screen pop, click to-dial, automated call logging, and call reports. Agents can use the solution to efficiently serve customers, and they can see a complete view of interactions for intelligent decision making. Supported CRMs: Microsoft Dynamics 365, Salesforce, ServiceNow Supported Phone Systems: Asterisk, Avaya, Cisco, Genesys, Mitel

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce No 
Salesforce Agentforce Service No 

Integrations

Salesforce Yes 
Salesforce Agentforce Service Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Genius SIS

Founded

2009

Country

United States

Website

www.geniussis.com

Vendor Details

Company Name

Upland Software

Founded

2010

Country

United States

Website

uplandsoftware.com/ingenius/

Product Features

Classroom Management

Attendance Management Yes 
Block Websites/Applications Yes 
Built in LMS Yes 
Collaboration Tools No 
For Classroom Yes 
For Labs Yes 
Internet Usage Monitoring Yes 
Real-time Chat Yes 
Remote Access/Control Yes 
Report Cards Yes 
Support Audio/Images/Video Yes 
Tests/Assessments Yes 
Transcripts Yes 
View Student Monitors No 

Learning Management Systems (LMS)

Academic / Education Yes 
Asynchronous Learning No 
Blended Learning Yes 
Built-In Course Authoring No 
Corporate / Business Yes 
Customizable No 
Gamification No 
Learner Portal Yes 
Mobile Learning No 
Open Source No 
SCORM Compliance Yes 
Synchronous Learning No 
Video Conferencing No 
eCommerce Yes 
eLearning Companies Yes 

School Management

Bookstore Management No 
Cafeteria Management No 
Curriculum Management No 
Facility Management No 
Financial Management Yes 
Higher Education Yes 
Housing Management No 
Independent / Private Yes 
K-12 Yes 
Library Management No 
Online Calendar Yes 
Online Payments Yes 
Parent / Student Portal Yes 
Preschool No 
Reporting/Analytics Yes 
School District Yes 
Special Education Yes 
Vocational / Trade Schools No 

Virtual Classroom

Annotation Tools No 
Attendee Analytics Yes 
Audio/Video Conferencing No 
Customizable Branding No 
Electronic Hand Raising No 
File Sharing Yes 
Interactive/Collaboration Tools Yes 
Learning Management System Yes 
Live Chat Yes 
Live Streaming No 
Mobile Access No 
Multiple Camera Feeds No 
Notifications No 
Online Whiteboard No 
Schedule Management No 
Screen Sharing No 
Session Recording No 
Surveys / Polls No 
Web Browser-based No 
eCommerce Integration No 

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Call Tracking

CRM Yes 
Call Log Yes 
Call Recording No 
Call Routing No 
Caller Identification Yes 
Campaign Management No 
Conversion Tracking No 
IVR / Voice Recognition No 
Keyword Tracking No 

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Telephony

Auto-Dialer No 
Call Center Management Yes 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition No 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration Yes 

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