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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Geni-Sys, a cloud-based app, can be used with other systems to provide the flexibility required for product information management (PIM), master data management (MDM), and digital asset management. We are grateful to have been able completely rewrite our app. This version includes everything we have learned for customers. Geni-Sys makes it easy to manage complex product content, including images. This information is often missing from other systems within the organization and is often stored in word processing documents or spreadsheets. Unmanaged content can be removed from silos. The cloud has revolutionized everything. You can work wherever you are and whenever you want. We can update websites and create catalogs. It's easy to update websites and build catalogs without having to do anything. Our system is based on over 20 years of experience. Many great customer ideas have been incorporated. Geni-Sys's core value is user-friendliness.

Description

Enhance both productivity and customer satisfaction through the leading auto-complete solution available today. A significant portion, over 95%, of customer service interactions often involve repetitive phrases. By utilizing intelligent sentence completions, these redundancies can be anticipated, allowing your team to focus less on monotonous typing and more on delivering exceptional service. This approach not only boosts productivity but also elevates the quality of responses, resulting in quicker replies to customer inquiries. Consequently, this creates additional time for your clients and your service staff alike. Maintaining a consistent tone of voice is essential for any brand's identity. TypeGenie's suggested phrases promote a uniform style among the support team. These completions are not only highly relevant but also tailored to individual needs, as they draw upon your previous tickets. Leveraging state-of-the-art artificial intelligence, specifically deep learning with self-learning capabilities, means that the more frequently your team engages with TypeGenie, the more refined the suggestions become. Ultimately, this fosters a more effective and personalized customer service experience.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Freshdesk
Intercom
Microsoft Dynamics 365
Salesforce
Zendesk
Zendesk Chat

Integrations

Freshdesk
Intercom
Microsoft Dynamics 365
Salesforce
Zendesk
Zendesk Chat

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$199 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Lockside Software

Founded

1995

Country

United Kingdom

Website

www.locksidesoftware.com/geni-sys

Vendor Details

Company Name

TypeGenie

Founded

2015

Country

United Kingdom

Website

www.typegenie.net

Product Features

Catalog Management

Catalog Creation
Content Library
Content Management
Cross Selling Functionality
Custom Product Attributes
Customizable Catalogs
Desktop Publishing
Pricing Management
Product Comparison
Search

Digital Asset Management

Asset Categorization
Asset Library
Asset Sharing
Brand Control
Customizable Branding
File Conversion
Metadata Management
Mobile App
Reporting/Analytics
Search Within Document
Search/Filter
Version Control
Watermarking
Workflow Management

Master Data Management

Data Governance
Data Masking
Data Source Integrations
Hierarchy Management
Match & Merge
Metadata Management
Multi-Domain
Process Management
Relationship Mapping
Visualization

PIM

Content Syndication
Data Modeling
Data Quality Control
Digital Asset Management
Documentation Management
Master Record Management
Version Control

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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