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Description

Genesis Global enables financial markets organizations to innovate at speed through a software application development platform, prepackaged solutions and deep expertise in capital markets and financial services. Genesis replaces the buy vs. build challenge with a buy-to-build solution. The Genesis platform is designed with flexibility and performance at its core, providing developers with the frameworks, integrations and components required to automate manual workflows, enhance legacy systems and build entirely new applications.

Description

Genesys Cloud EX stands out as a cutting-edge platform aimed at enhancing employee experiences within contact centers and organizations that prioritize customer interaction. By incorporating robust workforce engagement management (WEM) capabilities, it simplifies essential functions like scheduling, performance monitoring, and skill enhancement. Utilizing AI-powered insights, Genesys Cloud EX allows supervisors to pinpoint improvement opportunities while offering tailored coaching and growth experiences for employees. The platform fosters a culture of teamwork, openness, and support through its user-friendly dashboards and integrated communication features. Thanks to its cloud-based design, Genesys Cloud EX not only boosts organizational productivity and employee morale but also ensures the delivery of outstanding customer service, making it a crucial tool for modern businesses. Ultimately, the platform's focus on continuous development and engagement sets a new standard for employee and customer satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

5X No 
Cognigy.AI No 
Genesys Cloud CX No 
Kore.ai No 

Integrations

5X Yes 
Cognigy.AI Yes 
Genesys Cloud CX Yes 
Kore.ai Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Genesis Global Technology

Founded

2015

Country

United Kingdom

Website

genesis.global

Vendor Details

Company Name

Genesys

Founded

1990

Country

United States

Website

www.genesys.com/genesys-cloud-ex

Product Features

Financial Services

Analytics Yes 
Branch Optimization No 
Channel Management No 
Compliance Management Yes 
Customer Engagement No 
Performance Management Yes 
Risk Management Yes 

Low-Code Development

AI-Assisted Development Yes 
Business Process Automation Yes 
Collaborative Development Yes 
Data Aggregation and Publishing Yes 
Deployment Management Yes 
Drag & Drop Yes 
Integrations Management Yes 
Iteration Management No 
Performance Monitoring Yes 
Requirements Management No 
Templates Yes 
Visual Modeling Yes 
Web / Mobile App Development Yes 
Workflow Management Yes 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

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