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Description
Discover the ultimate tool for energy professionals with Genability Signal® Data Explorer™, a self-service web application designed to meet all your needs without any unnecessary features. This platform keeps you informed about the latest electricity tariffs and enables you to calculate costs with remarkable precision, eliminating the hassle of searching the internet and ensuring you maintain high accuracy. Impress both customers and colleagues alike with its user-friendly interface, which belies its robust functionality; it's a powerful, data-driven tool recognized as the most precise and adaptable rate engine available. The Explorer provides comprehensive line item details for every tariff and rider, including essential aspects such as eligibility criteria, optional electives, exact time-of-use data, and all other information required for bill-level accuracy. Boasting the best coverage across the USA, Canada, and Mexico, we monitor tariff updates so you can focus on your work, with most changes reported within a day of receiving them, and many utilities providing advance notifications. Whether managing monthly peak demand, time-of-use structures, reactive demand, or intricate ratchet scenarios, our application equips you to handle it all effortlessly and efficiently. With Genability Signal® Data Explorer™, you can take control of your energy management like never before.
Description
Sigma CC&B is an online customer care system that offers a user-friendly interface for customer service agents to retrieve customer data efficiently. Specifically designed for Retail Energy Providers, CC&B facilitates the comprehensive management of daily operations and fosters the growth of customer satisfaction and retention. It encompasses a wide range of functions, including Prospect and Campaign Management, Business Intelligence Reporting, and more, effectively catering to various commodities like electricity, gas, and non-commodity offerings. The Customer Portfolio screen presents a concise overview of essential customer data while offering easy access to detailed information, such as billing specifics, market activities, meter readings, contract information, and customer communications. Furthermore, CC&B enables real-time interactions for customer care representatives, streamlining the process from initial customer contact to the completion of payment transactions. This integrated approach not only enhances operational efficiency but also ensures that customer needs are met promptly and effectively.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
$499 per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Genability
Country
United States
Website
www.genability.com/explorer/
Vendor Details
Company Name
ESG
Founded
1998
Country
United States
Website
www.isigma.net
Product Features
Utility Billing
ACH Payment Processing
No
Account Management
No
Billing & Invoicing
No
Cable
No
Collections Management
No
Customer Management
No
Electricity
No
Meter Management
No
Metered Billing
No
Move In / Move Out
No
Natural Gas
No
Non-Metered Billing
No
Online Payment Processing
No
Penalty / Cut-Off Processing
No
Rate Management
No
Service Call Management
No
Trash
No
Water
No
Work Order Management
No
Product Features
Utility Billing
ACH Payment Processing
No
Account Management
No
Billing & Invoicing
No
Cable
No
Collections Management
No
Customer Management
No
Electricity
Yes
Meter Management
Yes
Metered Billing
No
Move In / Move Out
No
Natural Gas
Yes
Non-Metered Billing
No
Online Payment Processing
No
Penalty / Cut-Off Processing
No
Rate Management
Yes
Service Call Management
No
Trash
No
Water
Yes
Work Order Management
No
