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Description

Prepare to access instant answers derived from your entire knowledge base, eliminating the need for tedious manual organization forever. Gems serves as your ultimate shortcut to knowledge; simply invoke Gems and pose any inquiry. You will receive concise, ready-to-use responses that encapsulate all that you and your team have learned over time. Each answer provided by Gems is backed by sources, allowing you to verify information whenever necessary. Gems meticulously scans your collective knowledge to deliver a well-rounded answer. You can easily share Gems in collaborative spaces with your colleagues and friends, enhancing collective efficiency. By utilizing Gems, you empower your team to make informed decisions swiftly and confidently.

Description

Kore.ai is a comprehensive enterprise AI platform focused on helping organizations implement agentic AI solutions across customer-facing and internal business operations. At the center of its ecosystem is Artemis, an AI-programmable platform that enables businesses to build, scale, orchestrate, and manage AI agents in production environments. The platform offers a range of enterprise modules that support intelligent search, workflow orchestration, AI agent development, governance, and administrative oversight. Businesses can deploy ready-made applications tailored for industries such as banking, healthcare, retail, recruiting, human resources, and information technology. Kore.ai also provides a marketplace containing pre-built AI agents, templates, and integrations that help accelerate implementation efforts. The platform supports both customer service and employee productivity initiatives, allowing organizations to automate repetitive tasks and improve access to information. Enterprise-grade security, compliance, and scalability features make it suitable for highly regulated industries and large organizations. Strategic integrations with Microsoft Azure, AWS, Microsoft Teams, Microsoft 365 Copilot, and other enterprise technologies extend the platform’s capabilities. Kore.ai helps companies transform operations through AI-driven automation, intelligent assistance, and scalable digital workforce solutions.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Confluence Yes 
Jira Yes 
Amazon Web Services (AWS) No 
Dimension Labs No 
Dropbox Yes 
Evernote Yes 
Freshservice No 
Gmail Yes 
Google Chrome Yes 
Google Drive Yes 
HubSpot CRM No 
HubSpot Service Hub No 
Microsoft PowerPoint Yes 
Microsoft SharePoint Yes 
ServiceNow No 
Stripe No 
Todoist Yes 
Unblu No 
Value Innovation Labs Marketing Automation Platform No 
Zendesk No 

Integrations

Confluence Yes 
Jira Yes 
Amazon Web Services (AWS) Yes 
Dimension Labs Yes 
Dropbox No 
Evernote No 
Freshservice Yes 
Gmail No 
Google Chrome No 
Google Drive No 
HubSpot CRM Yes 
HubSpot Service Hub Yes 
Microsoft PowerPoint No 
Microsoft SharePoint No 
ServiceNow Yes 
Stripe Yes 
Todoist No 
Unblu Yes 
Value Innovation Labs Marketing Automation Platform Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Gems

Website

www.gems.so/

Vendor Details

Company Name

Kore.ai

Founded

2013

Country

United States

Website

kore.ai

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation No 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Conversation Intelligence

AI Insights No 
Account Health Alerts No 
Call Analytics No 
Call Recording No 
Call Recording Cloud Storage No 
Call Snippets No 
Call Transcription No 
Call/Meeting Sharing No 
Sales Coaching No 
Topic Tags No 
Topic-Based Analytics No 
Video Conferencing Analytics No 
Win/Loss Analysis No 

Conversational AI

Code-free Development Yes 
Contextual Guidance Yes 
For Developers Yes 
Intent Recognition Yes 
Multi-Languages No 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components Yes 
Sentiment Analysis Yes 
Speech Recognition Yes 
Speech Synthesis Yes 
Virtual Assistant Yes 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Enterprise Search

AI / Machine Learning No 
Faceted Search / Filtering No 
Full Text Search No 
Fuzzy Search No 
Indexing No 
Text Analytics No 
eDiscovery No 

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

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