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Average Ratings 40 Ratings

Total
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features
design
support

Description

Gemini can solve any number of situations. Gemini's unique project templates allow you to adapt the user interface to your project's taxonomy. The workspace feature allows users to focus on the important data. Gemini's Issue tracking eliminates the need for micro-managing the processing of issues or communication around them. You have control over what information is captured, how it is processed and when notifications are sent. Bugs are a natural part of software development. Gemini Bug Tracking makes it easier to track, manage, and resolve bugs faster. Integrated Testing makes sure bugs don't return. Gemini supports all agile methodologies, including SCRUM, Kanban, and Kanban. You can be sure you don't miss your deadlines or upset your customers with powerful sprint progress reports. Gemini integrates your help desk function with the rest of the organization, so managing problems is easy for you.

Description

Issuetrak makes it easier to resolve your team's or customers' problems faster and more efficiently. Issuetrak is a versatile business process management solution that can help you improve your performance through powerful ticketing resolution. It includes help desk operations, customer support, complaint management, change management, asset management, and more! Issuetrak includes all the tools you need for your team, including workflow automation, detailed reporting, custom forms, alerts, and a knowledge base.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

AWS Lambda No 
Active Directory No 
Airtable No 
Asana No 
Azure DevOps No 
CA Flowdock Yes 
GitHub No 
GoTo No 
Google Analytics No 
HubSpot CRM No 
HubSpot Customer Platform No 
Microsoft Entra ID No 
Microsoft Teams No 
MySQL No 
OAuth No 
Salesforce No 
ServiceNow No 
Usersnap Yes 
Zapier No 

Integrations

AWS Lambda Yes 
Active Directory Yes 
Airtable Yes 
Asana Yes 
Azure DevOps Yes 
CA Flowdock No 
GitHub Yes 
GoTo Yes 
Google Analytics Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Microsoft Entra ID Yes 
Microsoft Teams Yes 
MySQL Yes 
OAuth Yes 
Salesforce Yes 
ServiceNow Yes 
Usersnap No 
Zapier Yes 

Pricing Details

$10 per user per month
Free Trial No 
Free Version No 

Pricing Details

$27/month per agent
Agent-only Team plans or Unlimited Free User Support Plans. Cloud or On-Premises deployment. Monthly fee, Annual subscription, or one-time billing. Our powerful free users have 50 optional permissions set by your administrator. Find out how affordable Issuetrak is for your team with a free personalized quote, trial or demo by one of our Product Experts!
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

CounterSoft

Founded

2003

Country

United Kingdom

Website

www.countersoft.com

Vendor Details

Company Name

Issuetrak

Founded

1992

Country

United States

Website

www.issuetrak.com

Product Features

Bug Tracking

Backlog Management Yes 
Filtering Yes 
Issue Tracking Yes 
Release Management No 
Task Management Yes 
Ticket Management Yes 
Workflow Management Yes 

Help Desk

Alerts / Escalation Yes 
Automated Routing No 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Issue Tracking

Assignment Management Yes 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing Yes 
Issue Scheduling Yes 
Knowledge Base No 
Project Management Yes 
Recurring Issues Yes 
Scheduling Yes 
Task Management Yes 

Project Management

Agile Methodologies Yes 
Budget Management No 
Client Portal Yes 
Collaboration Tools Yes 
Cost-to-Completion Tracking Yes 
Customizable Templates Yes 
Gantt Charts Yes 
Idea Management Yes 
Kanban Board Yes 
Milestone Tracking No 
Portfolio Management No 
Resource Management Yes 
Time & Expense Tracking Yes 
Traditional Methodologies Yes 

Task Management

Collaboration No 
Create Subtasks Yes 
Gamification Yes 
Gantt Charts No 
Mobile Access Yes 
Percent-Complete Tracking Yes 
Progress Tracking Yes 
Recurring Tasks Yes 
Reporting/Analytics Yes 
Spreadsheet View Yes 
Task Board View Yes 
Task Planning Yes 
Task Scheduling Yes 
Task Tracking Yes 
Time Tracking Yes 
To-Do List View Yes 

Product Features

Bug Tracking

Backlog Management Yes 
Filtering Yes 
Issue Tracking Yes 
Release Management No 
Task Management Yes 
Ticket Management Yes 
Workflow Management Yes 

Complaint Management

Case Management Yes 
Complaint Classification Yes 
Corrective Actions (CAPA) Yes 
Customer Complaint Tracking Yes 
Feedback Management Yes 
Forms Management Yes 
Issue Tracking Yes 
Quality Assurance Management Yes 
Routing Yes 
Self Service Portal Yes 
Social Media Monitoring No 
Survey Management Yes 

Customer Service

Alerts / Escalation Yes 
Appointment Management Yes 
Call Center Management Yes 
Email Management Yes 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration Yes 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management Yes 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Issue Tracking

Assignment Management Yes 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing Yes 
Issue Scheduling Yes 
Knowledge Base Yes 
Project Management Yes 
Recurring Issues Yes 
Scheduling Yes 
Task Management Yes 

ITSM

Asset Tracking Yes 
Availability Management No 
Change Management Yes 
Configuration Management No 
Contract/License Management Yes 
Dashboard Yes 
Incident Management Yes 
Problem Management Yes 
Project Management Yes 
Release & Deployment Management No 
Self Service Portal Yes 

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