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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Gainsight PX provides an in-depth analysis of user interactions within your product, allowing you to gather feedback and establish in-app features like walkthroughs and guides that enhance onboarding and user adoption. You can visualize how different user cohorts navigate through your product and pinpoint critical drop-off zones or areas where certain features are underutilized. Additionally, it helps identify which features are linked to elevated user satisfaction and increased long-term retention rates. You can also analyze user adoption and retention trends based on specific segments or attributes. By utilizing in-product engagement strategies, you can effectively guide users towards essential features. Furthermore, you can create in-app tutorials to assist users in setting up the product and familiarizing them with its core functionalities. Employing tools such as guides, tooltips, and hotspots can stimulate the use of new or less recognized features. This platform further allows the crafting of tailored engagement experiences, taking into account user characteristics such as their role, geographic location, and previous interactions with the product, thereby enhancing overall user experience and satisfaction. It’s a comprehensive tool for driving user engagement and ensuring that your product resonates with its audience effectively.

Description

Excentos Product Guides expertly navigate customers through a few straightforward questions to arrive at ideal product suggestions for their needs. By providing an interactive shopping experience, you empower your customers to discover which products align best with their preferences. Creating your own Product Guide in the excentos Workbench is a breeze, as it only requires five easy steps. However, product data can sometimes complicate matters, often being misrepresented or hard to decipher online. Our innovative AI Data Trainer technology allows you to enhance your product data by assigning insightful attributes. Leverage your expertise to categorize existing product data with various qualities, characteristics, or other relevant attributes. Additionally, you can develop new attributes based on your specialized knowledge and insights about the products. For instance, a range of style attributes can be established for different types of coats, showcasing the versatility and depth of your product offerings. This approach not only elevates the shopping experience but also ensures that customers receive tailored recommendations that truly resonate with their individual needs.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

5X Yes 
BI Book Yes 
Crowdin Yes 
Gainsight Yes 

Integrations

5X No 
BI Book No 
Crowdin No 
Gainsight No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Pricing Details

$269 per month
Billed annually
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Gainsight

Founded

2016

Country

United States

Website

www.gainsight.com/product-experience/

Vendor Details

Company Name

excentos

Founded

2007

Country

Germany

Website

www.excentos.com/en/workbench

Product Features

Customer Engagement

Analytics Yes 
Churn Management Yes 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat No 
Video Content No 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management Yes 
Text Analysis No 
Trend Analysis Yes 

Digital Adoption Platforms

Audience Segmentation No 
Content Creation No 
Contextual Guidance No 
Data Validation No 
In-App Training No 
Launch Management No 
Multi-Language No 
Self Service Tools No 
Surveys & Feedback No 
User Onboarding No 

Product Analytics

Attribution No 
Automatic Data Capture No 
Churn Reporting No 
Customer Feedback Collection No 
Customer Guidance No 
Customer Journey Analytics No 
Data Export No 
Data History Retention No 
Data Labeling No 
Product Engagement Scoring No 
Real-Time Data Analysis No 
Touchpoint Analytics No 
User Segmentation No 

Product Features

Personalization

A/B Testing No 
Abandoned Cart Saver No 
Account Based Marketing No 
Behavioral Targeting No 
Campaign Segmentation No 
Content Analytics No 
Contextual Targeting No 
Customer Profiles No 
Experience Management No 
Recommendation Engine No 
Website Personalization No 

Alternatives

Alternatives