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support

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Description

Gainsight PX provides an in-depth analysis of user interactions within your product, allowing you to gather feedback and establish in-app features like walkthroughs and guides that enhance onboarding and user adoption. You can visualize how different user cohorts navigate through your product and pinpoint critical drop-off zones or areas where certain features are underutilized. Additionally, it helps identify which features are linked to elevated user satisfaction and increased long-term retention rates. You can also analyze user adoption and retention trends based on specific segments or attributes. By utilizing in-product engagement strategies, you can effectively guide users towards essential features. Furthermore, you can create in-app tutorials to assist users in setting up the product and familiarizing them with its core functionalities. Employing tools such as guides, tooltips, and hotspots can stimulate the use of new or less recognized features. This platform further allows the crafting of tailored engagement experiences, taking into account user characteristics such as their role, geographic location, and previous interactions with the product, thereby enhancing overall user experience and satisfaction. It’s a comprehensive tool for driving user engagement and ensuring that your product resonates with its audience effectively.

Description

CRM adoption is based on flexibility and usability. SpiceCRM not only provides a unique user interface, but it also adapts to the environment and offers a unique user experience. It can be used in any format and time you require it. It adapts to your environment and needs. It can be used on the desktop, tablet, or as a mobile application on iOS and Android. It can be used in Outlook and as part of GSuite. Use it with Lotus Notes. You can adapt it to your business needs if you don't have enough flexibility. Users love to use and appreciate a system's speed. We focus on creating fast, reliable applications that provide an exceptional user experience. Increase user adoption and improve data quality and CRM's value. This system is built on open standards, which allows you to easily integrate. Because you aren't restricted to proprietary standards, you will find resources to support the System.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

5X Yes 
Asterisk No 
Avaya Experience Platform No 
BI Book Yes 
CleverReach No 
Crowdin Yes 
ExchangeRates.Pro No 
Facebook No 
Gainsight Yes 
Google Cloud Translation API No 
Google Maps No 
LinkedIn No 
Mailchimp No 
Mailgun No 
Pipl No 
SAP ERP No 
STARFACE No 
SendGrid No 
Twilio No 

Integrations

5X No 
Asterisk Yes 
Avaya Experience Platform Yes 
BI Book No 
CleverReach Yes 
Crowdin No 
ExchangeRates.Pro Yes 
Facebook Yes 
Gainsight No 
Google Cloud Translation API Yes 
Google Maps Yes 
LinkedIn Yes 
Mailchimp Yes 
Mailgun Yes 
Pipl Yes 
SAP ERP Yes 
STARFACE Yes 
SendGrid Yes 
Twilio Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Pricing Details

€39 per user and Month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Gainsight

Founded

2016

Country

United States

Website

www.gainsight.com/product-experience/

Vendor Details

Company Name

SpiceCRM

Founded

2015

Country

Slovakia

Website

www.spicecrm.com

Product Features

Customer Engagement

Analytics Yes 
Churn Management Yes 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat No 
Video Content No 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management Yes 
Text Analysis No 
Trend Analysis Yes 

Digital Adoption Platforms

Audience Segmentation No 
Content Creation No 
Contextual Guidance No 
Data Validation No 
In-App Training No 
Launch Management No 
Multi-Language No 
Self Service Tools No 
Surveys & Feedback No 
User Onboarding No 

Product Analytics

Attribution No 
Automatic Data Capture No 
Churn Reporting No 
Customer Feedback Collection No 
Customer Guidance No 
Customer Journey Analytics No 
Data Export No 
Data History Retention No 
Data Labeling No 
Product Engagement Scoring No 
Real-Time Data Analysis No 
Touchpoint Analytics No 
User Segmentation No 

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration No 
Lead Scoring Yes 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals Yes 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management Yes 

Customer Engagement

Analytics Yes 
Churn Management Yes 
Communication Management Yes 
Community Management Yes 
Content Syndication Yes 
Feedback Collection Yes 
Gamification No 
Live Chat No 
Video Content Yes 

Healthcare CRM

Audience Targeting Yes 
Campaign Management Yes 
Marketing Automation Yes 
Medical History Records No 
Patient Communications Yes 
Patient Management Yes 
Physician Management Yes 
Predictive Analytics No 

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