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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Gainsight PX provides an in-depth analysis of user interactions within your product, allowing you to gather feedback and establish in-app features like walkthroughs and guides that enhance onboarding and user adoption. You can visualize how different user cohorts navigate through your product and pinpoint critical drop-off zones or areas where certain features are underutilized. Additionally, it helps identify which features are linked to elevated user satisfaction and increased long-term retention rates. You can also analyze user adoption and retention trends based on specific segments or attributes. By utilizing in-product engagement strategies, you can effectively guide users towards essential features. Furthermore, you can create in-app tutorials to assist users in setting up the product and familiarizing them with its core functionalities. Employing tools such as guides, tooltips, and hotspots can stimulate the use of new or less recognized features. This platform further allows the crafting of tailored engagement experiences, taking into account user characteristics such as their role, geographic location, and previous interactions with the product, thereby enhancing overall user experience and satisfaction. It’s a comprehensive tool for driving user engagement and ensuring that your product resonates with its audience effectively.

Description

A Digital Adoption Platform enables the creation of engaging walkthroughs, informative tooltips, surveys, and helpful support articles directly within your application. By leading users seamlessly through your product, it enhances adoption and conversion rates while minimizing churn. This approach accelerates your business growth and enhances user satisfaction with your software. It allows for the immediate automation of employee training, boosts productivity, and shortens the time to achieve a return on investment from your software. Additionally, it alleviates the demands on your internal helpdesk by guiding users toward their objectives more swiftly. You can keep users informed about training sessions, system downtimes, or product updates at any point within the app. Providing tooltips helps users understand their tasks and navigate your application effectively. Moreover, by directly soliciting feedback from users, you can assess performance and identify any obstacles within your application, leading to continuous improvement. This proactive approach not only fosters a better user experience but also contributes to long-term customer loyalty.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

5X Yes 
Adobe Marketo Engage No 
BI Book Yes 
Crowdin Yes 
Gainsight Yes 
Google Analytics No 
Intercom No 
Salesforce No 
Segment No 
WordPress No 

Integrations

5X No 
Adobe Marketo Engage Yes 
BI Book No 
Crowdin No 
Gainsight No 
Google Analytics Yes 
Intercom Yes 
Salesforce Yes 
Segment Yes 
WordPress Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Pricing Details

$28 per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Gainsight

Founded

2016

Country

United States

Website

www.gainsight.com/product-experience/

Vendor Details

Company Name

Inline Manual

Website

inlinemanual.com

Product Features

Customer Engagement

Analytics Yes 
Churn Management Yes 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat No 
Video Content No 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management Yes 
Text Analysis No 
Trend Analysis Yes 

Digital Adoption Platforms

Audience Segmentation No 
Content Creation No 
Contextual Guidance No 
Data Validation No 
In-App Training No 
Launch Management No 
Multi-Language No 
Self Service Tools No 
Surveys & Feedback No 
User Onboarding No 

Product Analytics

Attribution No 
Automatic Data Capture No 
Churn Reporting No 
Customer Feedback Collection No 
Customer Guidance No 
Customer Journey Analytics No 
Data Export No 
Data History Retention No 
Data Labeling No 
Product Engagement Scoring No 
Real-Time Data Analysis No 
Touchpoint Analytics No 
User Segmentation No 

Product Features

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Digital Adoption Platforms

Audience Segmentation No 
Content Creation No 
Contextual Guidance No 
Data Validation No 
In-App Training No 
Launch Management No 
Multi-Language No 
Self Service Tools No 
Surveys & Feedback No 
User Onboarding No 

Alternatives

Alternatives

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