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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Develop attendance sheets that align with the most recent workplace regulations, capturing details such as entry and exit times, as well as any overtime or additional hours worked. This system encompasses the organization and management of shifts, along with tracking vacations and absences. It also generates reports that enhance team organization and promote efficient work practices. Businesses, regardless of their size, can monitor employee schedules effectively with just a tablet; staff can log their entry and exit using a code. Additionally, integration with systems like QR codes or fingerprint scanners is possible. The system also supports shift management, vacation tracking, and holiday scheduling. A shift calendar can be created for each employee, and the platform can accommodate multiple work locations within a single company, including various offices, stores, and sites. It offers diverse listings for tracking absences, shift assignments, and vacation management, as well as lists that can be used for payroll processing. Moreover, the system allows for easy input of attendance records, either manually or via user-friendly clocking methods that do not necessitate complex hardware setups. This approach not only simplifies attendance tracking but also enhances overall workforce management.

Description

Inteam is an all-encompassing workforce management platform tailored for contact centers, enhancing team planning and operational effectiveness by synchronizing agent schedules with anticipated workload across various communication channels. It employs sophisticated algorithms that analyze historical interaction data to create exceptionally precise demand forecasts, accurately determining the necessary number of agents and hours to achieve service levels with over 95% precision. Leveraging these forecasts, Inteam seamlessly organizes and schedules shifts while taking into account labor laws, employee preferences, vacations, holidays, and fluctuations in demand, thus promoting an equitable distribution of workloads during both peak and off-peak times. The platform accommodates multichannel environments by allocating interactions to agents based on their skills and the demands of service needs, while also facilitating centralized oversight of schedules, absenteeism, training sessions, and internal activities. Consequently, this comprehensive approach not only maximizes efficiency but also enhances agent satisfaction and service quality within the contact center.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Inagent No 
Inconcert No 
Inconnect No 
Infunnel No 
Inspeech No 

Integrations

Inagent Yes 
Inconcert Yes 
Inconnect Yes 
Infunnel Yes 
Inspeech Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Gábilos

Founded

2012

Country

Spain

Website

www.gabilos.com

Vendor Details

Company Name

Inconcert

Founded

2001

Country

Spain

Website

www.inconcertcx.com/en/products/inteam

Product Features

Accounting

Accounts Payable No 
Accounts Receivable Yes 
Bank Reconciliation No 
Billing & Invoicing Yes 
CPA Firms No 
Cash Management No 
Cryptocurrency Support No 
Expense Tracking No 
Fixed Asset Management No 
Fund Accounting No 
General Ledger No 
Government No 
Multi-Currency No 
Nonprofits No 
Payroll Management Yes 
Project Accounting No 
Purchase Orders No 
Tax Management No 

Product Features

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

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