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support

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Description

GEN's transcription service for Asterisk and FreePBX delivers accurate voice-to-text conversion in multiple languages with advanced features like diarization and speaker identification. Using GEN's Arkane API, the transcription process is fast and efficient, with results available in different formats such as JSON, summary files, and detailed transcripts. Businesses can gain valuable insights from these transcriptions, such as sentiment analysis, keyword tracking, and performance reviews. The service also provides flexible options, including daily archival, LLM processing, and comprehensive support for further customization.

Description

Rev is an Investigative Intelligence Platform built for legal, law enforcement, court reporting, and investigative workflows. The platform helps teams turn audio, video, documents, police reports, depositions, body cam footage, medical records, and case files into searchable and citable records. Rev combines AI transcription, human transcription, evidence analysis, document editing, image analysis, AI templates, clipping, and secure dictation. Users can ask direct questions across evidence files to identify contradictions, reconstruct timelines, find key moments, and support case preparation. Every AI-generated answer is tied back to the original record so teams can verify findings instead of relying on unsupported model output. Rev also helps users turn findings into memos, outlines, case summaries, motions, trial briefs, affidavits, and other legal work product. Its transcript editor allows teams to mark up testimony, create timestamped clips, and securely share evidence with trial teams. Rev emphasizes security with encryption, legal workflow controls, and a policy that uploaded data is not sold or used to train third-party LLMs. By combining transcription, evidence search, AI analysis, citations, secure collaboration, and legal drafting workflows, Rev helps investigative teams find critical facts faster.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Asterisk Yes 
Brightcove No 
Easyflow No 
Ensemble Distribution Solution No 
FreePBX Yes 
Kaltura No 
Panoply No 
Pipedream No 
Rev AI No 
Vimeo No 
YouTube No 
YuJa No 
Zoom No 

Integrations

Asterisk No 
Brightcove Yes 
Easyflow Yes 
Ensemble Distribution Solution Yes 
FreePBX No 
Kaltura Yes 
Panoply Yes 
Pipedream Yes 
Rev AI Yes 
Vimeo Yes 
YouTube Yes 
YuJa Yes 
Zoom Yes 

Pricing Details

£10
For 30 hours of transcription. Prices vary depending on language and diarization options.
Free Trial No 
Free Version No 

Pricing Details

$29.99 per seat/month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

GEN

Founded

1992

Country

United Kingdom

Website

www.gen.uk

Vendor Details

Company Name

Rev

Founded

2010

Country

United States

Website

www.rev.com

Product Features

Transcription

AI / Machine Learning Yes 
Annotations No 
Audio/Video File Upload No 
Automatic Transcription Yes 
Collaboration Tools No 
File Sharing No 
For Manual Transcription No 
Full Text Search Yes 
Multi-Language Support Yes 
Natural Language Processing (NLP) No 
Playback Controls No 
Speech Recognition Yes 
Subtitles No 
Text Editor No 
Timecoding No 

Product Features

Medical Transcription

Abbreviation Expansion No 
Archiving & Retention No 
Audio File Management No 
Audio Transmission No 
Customizable Macros No 
Transcription Reporting No 
Voice Capture No 
Voice Recognition No 

Speech Recognition

Audio Capture No 
Automatic Form Fill No 
Automatic Transcription No 
Call Analysis No 
Concatenated Speech No 
Continuous Speech No 
Customizable Macros No 
Multi-Languages No 
Specialty Vocabularies No 
Speech-to-Text Analysis No 
Variable Frequency No 
Voice Recognition No 

Transcription

AI / Machine Learning No 
Annotations Yes 
Audio/Video File Upload Yes 
Automatic Transcription Yes 
Collaboration Tools Yes 
File Sharing Yes 
For Manual Transcription No 
Full Text Search Yes 
Multi-Language Support No 
Natural Language Processing (NLP) Yes 
Playback Controls No 
Speech Recognition Yes 
Subtitles Yes 
Text Editor Yes 
Timecoding Yes 

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