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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Quick response times, instant access to accurate information, and a comprehensive view of all customer interactions and orders enable you to make informed decisions with confidence. This is how exceptional customer service thrives and contributes to your overall success. For this reason, we developed GREYHOUND to help you effortlessly manage crowded inboxes and address every customer requirement. Enhance communication not only among your team members but also with your clients, ensuring seamless interaction across various platforms without limitations and maintaining complete transparency. Whether it’s through a contact form, marketplace inquiries, or traditional methods like email, fax, phone, chat, or instant messaging, all communication related to your customers is consolidated on a centralized platform accessible to all team members based on their permissions. This allows for collaborative efforts from any location globally while ensuring that each employee remains informed about their colleagues’ activities without losing sight of their specific responsibilities. Ultimately, this fosters a cooperative and efficient work environment that serves both your team and your customers effectively.

Description

NextPlane facilitates communication among users on platforms like Microsoft Teams, Slack, and Cisco Webex, enabling them to interact with colleagues both within and outside their organization. Users can engage in chats and direct messages, utilizing rich text, GIFs, and emoji reactions, while also being able to share their presence status, join channel discussions, and exchange files seamlessly within their chosen applications. Acting as an all-encompassing hub, NextPlane enables protocol, content, and API translations between various team collaboration platforms, such as Slack, Microsoft Teams, and Cisco Webex, along with messaging solutions based on SIP or XMPP, including Avaya IX Workplace, Cisco Jabber, and Microsoft Skype for Business. Additionally, the NextPlane application provides notifications when contacts accept connection invitations, enhancing the user experience further. This integration allows for a more fluid workflow across various communication tools, ensuring that users remain connected regardless of the platform they prefer.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Cisco Jabber No 
Cisco Unified Communications Manager No 
Cisco Webex No 
Fuze No 
Google Hangouts No 
Microsoft Teams No 
Skype No 
Slack No 
Zoom No 

Integrations

Cisco Jabber Yes 
Cisco Unified Communications Manager Yes 
Cisco Webex Yes 
Fuze Yes 
Google Hangouts Yes 
Microsoft Teams Yes 
Skype Yes 
Slack Yes 
Zoom Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

GREYHOUND

Country

Germany

Website

greyhound-software.com/kundenservice-software-crm

Vendor Details

Company Name

NextPlane

Founded

2007

Country

United States

Website

nextplane.net

Product Features

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage No 
Email Marketing No 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access No 
Quotes / Proposals No 
Segmentation No 
Social Media Integration No 
Task Management No 
Territory Management No 

Product Features

Collaboration

Brainstorming No 
Calendar Management No 
Chat / Messaging No 
Contact Management No 
Content Management No 
Document Management No 
Project Management No 
Real Time Editing No 
Task Management No 
Version Control No 
Video Conferencing No 

Alternatives

Alternatives