Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Quick response times, instant access to accurate information, and a comprehensive view of all customer interactions and orders enable you to make informed decisions with confidence. This is how exceptional customer service thrives and contributes to your overall success. For this reason, we developed GREYHOUND to help you effortlessly manage crowded inboxes and address every customer requirement. Enhance communication not only among your team members but also with your clients, ensuring seamless interaction across various platforms without limitations and maintaining complete transparency. Whether it’s through a contact form, marketplace inquiries, or traditional methods like email, fax, phone, chat, or instant messaging, all communication related to your customers is consolidated on a centralized platform accessible to all team members based on their permissions. This allows for collaborative efforts from any location globally while ensuring that each employee remains informed about their colleagues’ activities without losing sight of their specific responsibilities. Ultimately, this fosters a cooperative and efficient work environment that serves both your team and your customers effectively.
Description
Enhance your focus on customer needs by simplifying and unifying the way you gather and handle customer information from initial contact to the final interaction. Our Web Form editor allows you to effortlessly design intelligent forms that can be utilized across various devices and websites. You can leverage data collected through these Web Forms or import your own to create tailored letters, emails, PDFs, and spreadsheets. By communicating swiftly and effectively through a range of digital channels, you'll elevate customer satisfaction. Manage all your customer communications from a unified dashboard hosted in the cloud. Seamlessly connect with CRM systems and other cloud-based or internal solutions to provide a comprehensive end-to-end experience. Foster collaboration among team members, whether they are in the same location, different offices, or external partners, to efficiently manage customer cases. This approach not only enhances internal efficiency but also leads to a more responsive service for your customers.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$100 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
GREYHOUND
Country
Germany
Website
greyhound-software.com/kundenservice-software-crm
Vendor Details
Company Name
Inforama
Founded
2008
Country
Ireland
Website
www.inforama.com
Product Features
CRM
Calendar/Reminder System
No
Call Logging
No
Document Storage
No
Email Marketing
No
Internal Chat Integration
No
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
No
Quotes / Proposals
No
Segmentation
No
Social Media Integration
No
Task Management
No
Territory Management
No
Product Features
Forms Automation
Approval Process Control
Yes
Archiving & Retention
No
Collaboration
No
Document Indexing
Yes
Drag & Drop
No
Full Text Search
Yes
Remote Document Access
Yes
Rules-Based Workflow
No
Text Editing
Yes
Version Control
No