Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
GRC Contact is an online CRM platform tailored for very small enterprises and small to medium-sized businesses. It simplifies operations through an "All in One" solution that encompasses CRM, quotations, invoicing, email marketing, and personalized assistance. Based in France, GRC Contact specializes in BtoB services and operates with French servers and advisors to ensure localized support. The company prioritizes close customer relationships, offering "very responsive support" as noted in customer testimonials. A dedicated advisor works with clients to customize the software to meet specific industry requirements and business needs. With its adherence to French regulations, the GRC solution guarantees security and confidentiality, ensuring that all client data is stored securely in a Paris-based Cloud environment. This commitment to privacy includes the application of confidentiality clauses to protect user information. GRC Contact stands out as the most user-friendly commercial management software available for CRM applications, making it an ideal choice for small and medium enterprises seeking to enhance their various commercial activities. Additionally, its comprehensive features facilitate smoother business operations, contributing to increased efficiency and productivity for its users.
Description
Microsoft Teams Certified Ticketing System to manage bug, incident and service requests.
Ticketing as a Service increases efficiency by organizing incidents, requests and other information. It allows teams to provide great service while reducing wasted time and lost work. Microsoft 365 certification ensures that data is managed in a secure, confidential and compliant manner.
Key benefits:
- Maintains records, helps prioritise, speeds up resolution and tracks performance.
Ideal for any team, including HR, Marketing and Legal, IT and more.
Key Features:
- Ticket Management, Chatbot Notifications, Custom Fields, Export Options, Unlimited Users, and Support for External Users via Email.
Multi-language Support: English, French German, Korean, Indonesian and more.
- Integrated with Microsoft Teams : intuitive UI, multichannel, SSO and ready for analytics.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Microsoft Power BI
No
Microsoft Teams
No
Pricing Details
$28.72 per month
Free Trial
No
Free Version
No
Pricing Details
$8.75/Organization/Month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
GRC Contact
Country
France
Website
www.grc-contact.fr/
Vendor Details
Company Name
TeamsWork
Website
www.teamswork.app/best-microsoft-teams-ticketing-service-desk
Product Features
Billing and Invoicing
Billing Portal
No
Contact Database
No
Contingency Billing
No
Customer Portal
No
Customizable Invoices
No
Dunning Management
No
Hourly Billing
No
Invoice History
No
Mobile Payments
No
Multi-Currency
No
Online Invoicing
No
Online Payments
No
Payment Processing
No
Project Billing
No
Recurring/Subscription Billing
No
Service Ticket Billing
No
Tax Calculator
No
CRM
Calendar/Reminder System
Yes
Call Logging
No
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
No
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
No
Quotes / Proposals
No
Segmentation
No
Social Media Integration
No
Task Management
Yes
Territory Management
No
Product Features
Issue Tracking
Assignment Management
Yes
Dashboard
Yes
Escalation Management
Yes
Issue Auditing
Yes
Issue Scheduling
Yes
Knowledge Base
No
Project Management
Yes
Recurring Issues
No
Scheduling
No
Task Management
Yes