Average Ratings 9 Ratings
Average Ratings 0 Ratings
Description
GPTfy is an Agentforce alternative built 100% natively on Salesforce, fully declarative for organizations looking for an enterprise grade AI platform. It enables businesses to build, deploy, and manage autonomous AI agents without relying on external servers or disconnected tools. Designed for enterprises that prioritize governance, flexibility, and speed, GPTfy helps organizations scale Agentic AI adoption securely while maintaining full visibility and control.
GPTfy combines BYOM flexibility, prompt-driven automation, AI agents, and deep Salesforce integration in one unified platform. Teams can converse with Salesforce to log emails, update records, generate intelligent responses, summarize data, automate workflows, execute CRUD operations, and leverage RAG-based knowledge retrieval directly within Salesforce. The platform also supports voice and telephony workflows, file analysis, dashboards, audit controls, and observability features for enterprise use cases across sales, service, compliance, and operations.
GPTfy transforms emails, meetings, calls, documents, and CRM activities into actionable insights. Teams can identify pipeline risks, uncover customer sentiment, surface next-best-actions, and improve productivity directly inside Salesforce and Microsoft Copilot. AI agents can also automate customer support by resolving cases, logging root causes, creating knowledge articles, and deflecting support requests through 24/7 AI-powered engagement.
Description
Salesforce Agentforce Communications is a purpose-built AI CRM solution designed to help telecom and communications providers operate more efficiently and profitably. It transforms the traditional middle office by integrating billing, service, product management, and sales processes into a unified platform. With configurable AI agents, companies can automate customer inquiries, order updates, and billing troubleshooting around the clock. Predictive insights such as churn forecasting and order fulfillment estimates allow teams to take proactive action. The Enterprise Product Catalog enables providers to design, test, launch, and manage complex commercial and technical offerings with ease. Industry CPQ capabilities streamline quoting and product bundling across multiple channels. The out-of-the-box communications data model reduces costly customization and accelerates deployment. Guided service console tools improve agent productivity and reduce training time. Seamless integrations with BSS and OSS systems ensure operational continuity. Agentforce Communications empowers telecom organizations to deliver personalized experiences while lowering operational costs.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Salesforce
Yes
ChatGPT
Yes
Claude
Yes
Collate
No
ElevenLabs
Yes
Microsoft Copilot
Yes
Perplexity
Yes
Slack
Yes
Snowflake
Yes
Twilio
Yes
Integrations
Salesforce
Yes
ChatGPT
No
Claude
No
Collate
Yes
ElevenLabs
No
Microsoft Copilot
No
Perplexity
No
Slack
No
Snowflake
No
Twilio
No
Pricing Details
$20 per user per month
Free Trial
No
Free Version
No
Pricing Details
$325 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
GPTfy
Founded
2023
Country
United States
Website
gptfy.ai/
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/communications/cloud/