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Description

GPT-5.4 is a next-generation AI model created by OpenAI to assist professionals with advanced knowledge work and software development tasks. It brings together major improvements in reasoning, coding, and automated workflows to deliver more capable and reliable results. The model can analyze large datasets, generate detailed reports, create presentations, and assist with spreadsheet modeling. GPT-5.4 also supports complex coding tasks and can help developers build, test, and debug software more efficiently. One of its key advancements is the ability to use tools and interact with software environments to complete multi-step processes. The model supports very large context windows, allowing it to analyze long documents and maintain context across extended conversations. GPT-5.4 also improves web research capabilities by searching and synthesizing information from multiple sources more effectively. Enhanced accuracy reduces hallucinations and helps produce more reliable responses for professional use. The model is available through ChatGPT, developer APIs, and coding environments such as Codex. By combining reasoning, tool usage, and large-scale context understanding, GPT-5.4 enables users to automate complex workflows and produce high-quality outputs.

Description

Salesforce Koa represents the company's inaugural CRM reasoning model tailored for Agentforce, developed using NVIDIA Nemotron and enhanced by 27 years of accumulated Salesforce CRM expertise to navigate intricate, multi-step tasks in enterprise environments. Rooted in nearly three decades of CRM application experience, it has undergone additional training on a unique synthetic dataset that reflects authentic business processes, workflows, and operational regulations. The scenarios employed during training are designed to replicate the reasoning, tool utilization, and decision-making processes that Agentforce agents engage in throughout the customer journey, which includes activities like lead generation, opportunity qualification, and service case resolution, applicable across over 14 different sectors. Koa is specifically crafted for precise CRM functions and is assessed using Salesforce CRM Bench, incorporating genuine workflows such as opportunity updates, case routing, and follow-up scheduling. According to Salesforce, Koa achieves an 11% increase in accuracy for selecting appropriate actions and recalls customer context with a reliability that is 2.1 times greater than previous models. This innovative approach not only enhances efficiency but also significantly improves the overall customer experience across the board.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

C++ Yes 
CSS Yes 
ChatGPT Atlas Yes 
ChatGPT Go Yes 
ChatGPT for Clinicians Yes 
Codex CLI Yes 
Doraverse Yes 
GPT‑5.4‑Cyber Yes 
Hermes Agent Yes 
Kimi K2 Thinking Yes 
Lorka Yes 
Microsoft Copilot Studio Yes 
Microsoft Foundry Models Yes 
Microsoft SharePoint Yes 
Microsoft Teams Yes 
OpenAI Yes 
OpenAI Codex Yes 
Pi Agent Yes 
Python Yes 
Visual Studio Code Yes 

Integrations

C++ No 
CSS No 
ChatGPT Atlas No 
ChatGPT Go No 
ChatGPT for Clinicians No 
Codex CLI No 
Doraverse No 
GPT‑5.4‑Cyber No 
Hermes Agent No 
Kimi K2 Thinking No 
Lorka No 
Microsoft Copilot Studio No 
Microsoft Foundry Models No 
Microsoft SharePoint No 
Microsoft Teams No 
OpenAI No 
OpenAI Codex No 
Pi Agent No 
Python No 
Visual Studio Code No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

OpenAI

Founded

2015

Country

United States

Website

openai.com

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/agentforce/koa/

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