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features
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support

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Description

GIEOM's Ops Central serves as an advanced solution for business process observability, aiming to achieve Total Optimization of Process & Systems (TOPS) within organizations. This innovative platform visualizes business processes along with their interdependencies involving personnel, systems, and external partners, while delivering comprehensive metrics that evaluate process performance against established Key Performance Indicators (KPIs). By leveraging Ops Central, businesses can derive actionable insights that help in forecasting, averting, and addressing challenges and bottlenecks in their processes. The solution enhances process discovery through a combination of automated techniques, compatibility with BPMN standards, and the option for manual creation of process diagrams. It consolidates KPIs related to process effectiveness from various underlying systems, showcasing them alongside process activities to facilitate ongoing monitoring. Additionally, its analytics capabilities empower organizations to quantify, compare, and pinpoint areas ripe for improvement, while collaborative tools promote the ongoing refinement and enhancement of processes. Furthermore, the platform includes robust issue management features that enable the tracking of losses associated with process inefficiencies, thereby fostering a culture of continuous improvement and operational excellence. Ultimately, Ops Central positions organizations to not only enhance their current processes but also to strategically navigate future challenges.

Description

HCL iControl forms part of the Intelligent Full Stack Observability ecosystem within HCLSW AI & IO framework. It provides real-time visibility of critical business processes and empowers teams to manage their business operations proactively. It eliminates blind spots by providing a comprehensive view, allowing businesses to predict and avoid issues in real-time. This leads to quicker decisions, increased efficiency, and better business control.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Dell APEX AIOps No 
Dynatrace No 
HCL iObserve No 
ScienceLogic No 
Splunk AppDynamics No 
Zabbix No 

Integrations

Dell APEX AIOps Yes 
Dynatrace Yes 
HCL iObserve Yes 
ScienceLogic Yes 
Splunk AppDynamics Yes 
Zabbix Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

GIEOM

Founded

2012

Country

India

Website

www.gieom.com/products/ops-central/

Vendor Details

Company Name

HCLSoftware

Website

www.hcl-software.com

Product Features

Business Process Management

Access Controls / Permissions No 
Alerts / Notifications No 
Business Process Automation No 
Business Rules Management No 
Collaboration No 
Process Change Tracking No 
Process Mapping No 
Process Modeling & Design No 
Visual Workflow Management No 

Product Features

Business Process Management

Access Controls / Permissions Yes 
Alerts / Notifications Yes 
Business Process Automation Yes 
Business Rules Management Yes 
Collaboration Yes 
Process Change Tracking Yes 
Process Mapping Yes 
Process Modeling & Design Yes 
Visual Workflow Management Yes 

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