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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Drawing on over two decades of expertise from CORE, GENESYS represents Vitech's cutting-edge software that facilitates interconnected systems engineering throughout the organization. Completely redesigned, GENESYS adopts established model-centric methodologies while incorporating contemporary technologies within a fully open architecture. This innovation results in the strength of a comprehensive Model-Based Systems Engineering (MBSE) ecosystem, seamlessly integrated with the convenience of modern office applications, tailored to meet your data needs. By merging a reliable, model-centric systems engineering strategy with an architecture suitable for enterprise use, GENESYS empowers you to implement MBSE effectively and uniformly across your project teams. Moreover, GENESYS eliminates uncertainty in implementation and provides context-driven modeling solutions for intricate systems engineering challenges, ensuring your projects are executed with precision and clarity. With its user-friendly interface and robust functionalities, GENESYS sets a new standard in systems engineering software.

Description

Enhance your Genesys Contact Center by incorporating social media and digital messaging with PureSocial, a cloud solution designed to provide a fully omnichannel experience. This integration allows you to broaden the functionality of your existing Contact Center significantly. By leveraging advanced features, you can elevate customer satisfaction and boost agent efficiency. With PureSocial, you can seamlessly add platforms like Twitter, Facebook, Instagram, YouTube, LinkedIn, Messenger, SMS, and WhatsApp in under a day, all with just a few simple clicks within your Genesys Cloud environment. This swift integration empowers your organization to stay connected with customers across various channels, ensuring a modern and responsive communication strategy.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Chatterbox Yes 
Facebook No 
Facebook Messenger No 
Gears Yes 
Genesys Cloud CX No 
Graphlogic GL Platform Yes 
Instagram No 
LinkedIn No 
Modulate Velma Yes 
Syndeia Yes 
WhatsApp No 
X (Twitter) No 
onePLE Yes 

Integrations

Chatterbox No 
Facebook Yes 
Facebook Messenger Yes 
Gears No 
Genesys Cloud CX Yes 
Graphlogic GL Platform No 
Instagram Yes 
LinkedIn Yes 
Modulate Velma No 
Syndeia No 
WhatsApp Yes 
X (Twitter) Yes 
onePLE No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Vitech Corporation

Website

www.vitechcorp.com

Vendor Details

Company Name

Sixbell

Founded

1989

Country

Chile

Website

www.puresocial.cx/en/

Product Features

Enterprise Architecture

Application Portfolio Management No 
Architecture Governance No 
Capability Mapping Yes 
Diagramming Yes 
Idea Management No 
Modeling & Simulation Yes 
Project Management Yes 
Risk Assessment Yes 
Transformation Roadmapping No 
Version Control No 

Product Features

Customer Communications Management

Batch Communications No 
Chat / Messaging No 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications No 
On-Demand Communications No 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

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