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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The adoption of collaboration tools and meeting platforms from providers like Microsoft and CISCO is on the rise, leading to an urgent need for enhanced security measures. As organizations expand their communication channels and navigate increasingly intricate IT infrastructures, many of these platforms are now fully cloud-based, resulting in the emergence of new gateways and potential attack vectors. Although most businesses are diligently enhancing their email security protocols, they frequently neglect to safeguard against harmful files that can infiltrate their systems through platforms like SharePoint or messaging apps. Current security solutions are often inadequate and fail to provide comprehensive protection. To effectively address these challenges, the platforms offer a centralized cloud solution that enables companies—regardless of size—to swiftly adapt to the evolving threat landscape and bolster their defenses against emerging risks. This approach not only enhances security but also fosters a more resilient operational environment.

Description

eGain Mail stands out as a premier web-based solution for managing customer service emails, enabling organizations to efficiently handle substantial amounts of incoming emails and web forms. By ensuring that each customer inquiry is addressed quickly and with professionalism, your business can set itself apart from the competition through outstanding customer service. This proactive approach not only enhances customer satisfaction but also builds a strong reputation in the marketplace.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

HCL Domino Yes 
Microsoft 365 Yes 
Microsoft OneDrive Yes 
Microsoft SharePoint Yes 
Microsoft Teams Yes 
eGain Knowledge+AI No 

Integrations

HCL Domino No 
Microsoft 365 No 
Microsoft OneDrive No 
Microsoft SharePoint No 
Microsoft Teams No 
eGain Knowledge+AI Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

GBS

Founded

1992

Country

Germany

Website

gbs.com/iq-suite-360-collaboration-protection/

Vendor Details

Company Name

eGain

Founded

1997

Country

United States

Website

www.egain.com/products/email-management-software/

Product Features

Anti-Spam

Allow / Block List No 
Audit Log No 
Email Archiving No 
Email Recovery No 
Email Routing No 
Encryption No 
Fraud Detection No 
Quarantine No 
Reporting & Statistics No 
Spam Filter No 

Data Loss Prevention

Compliance Reporting No 
Incident Management No 
Policy Management No 
Sensitive Data Identification No 
Web Threat Management No 
Whitelisting / Blacklisting No 

Email Archiving

Access Control No 
Backup Management No 
Compliance Management No 
Data Deduplication No 
Data Export No 
Encryption No 
Retention Management No 
Storage Management No 
Threat Protection No 
eDiscovery No 

Email Management

Data Recovery No 
Email Archiving No 
Email Deletion No 
Email Discovery No 
Email Monitoring No 
Email Recall No 
Queue Manager No 
Response Management No 
Routing No 
Shared Inboxes No 
Signature Management No 
Spam Blocker No 
Whitelisting / Blacklisting No 

Email Security

Anti Spam No 
Anti Virus No 
Email Attachment Protection No 
Encryption No 
Policy Management No 
Quarantine No 
Reporting/Analytics No 
Whitelisting / Blacklisting No 

Product Features

Email Management

Data Recovery Yes 
Email Archiving Yes 
Email Deletion No 
Email Discovery No 
Email Monitoring Yes 
Email Recall No 
Queue Manager Yes 
Response Management Yes 
Routing Yes 
Shared Inboxes Yes 
Signature Management No 
Spam Blocker Yes 
Whitelisting / Blacklisting Yes 

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