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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

The adoption of collaboration tools and meeting platforms from providers like Microsoft and CISCO is on the rise, leading to an urgent need for enhanced security measures. As organizations expand their communication channels and navigate increasingly intricate IT infrastructures, many of these platforms are now fully cloud-based, resulting in the emergence of new gateways and potential attack vectors. Although most businesses are diligently enhancing their email security protocols, they frequently neglect to safeguard against harmful files that can infiltrate their systems through platforms like SharePoint or messaging apps. Current security solutions are often inadequate and fail to provide comprehensive protection. To effectively address these challenges, the platforms offer a centralized cloud solution that enables companies—regardless of size—to swiftly adapt to the evolving threat landscape and bolster their defenses against emerging risks. This approach not only enhances security but also fosters a more resilient operational environment.

Description

Take Charge of Your Inbox. Are you feeling overwhelmed by the influx of customer emails? Streamline your inbox to enhance response rates on platforms like eBay, Amazon, and Shopify. Accelerate Your eCommerce Growth with Rapid Responses. The secret to boosting sales lies in satisfied customers combined with 5-star reviews, leading to stronger marketplace connections. Organize. Everything necessary to centralize and manage customer emails across various marketplaces and stores is at your fingertips. Automate. Lighten your workload through automated organization, auto-responders, auto-assign features, and setting SLA priorities. Communicate. Quickly and effectively reply to inquiries using email templates and having immediate access to order details. Reporting. Keep track of performance metrics to refine your customer support approach for your stores and teams. Returns / Refunds. Seamlessly handle Returns and Refunds for your eBay stores directly through Replyco. Multi-Channel Support. Enjoy integration with a wide range of platforms, including eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail, and many others, ensuring a cohesive customer service experience across all channels. This comprehensive solution empowers you to elevate your customer interactions while making your eCommerce operations more efficient than ever.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon
BigCommerce
Cdiscount
Gmail
HCL Domino
Linnworks
Microsoft 365
Microsoft OneDrive
Microsoft SharePoint
Microsoft Teams
Shopify
WooCommerce
eBay

Integrations

Amazon
BigCommerce
Cdiscount
Gmail
HCL Domino
Linnworks
Microsoft 365
Microsoft OneDrive
Microsoft SharePoint
Microsoft Teams
Shopify
WooCommerce
eBay

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$33 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

GBS

Founded

1992

Country

Germany

Website

gbs.com/iq-suite-360-collaboration-protection/

Vendor Details

Company Name

Replyco

Founded

2019

Country

United Kingdom

Website

replyco.com

Product Features

Anti-Spam

Allow / Block List
Audit Log
Email Archiving
Email Recovery
Email Routing
Encryption
Fraud Detection
Quarantine
Reporting & Statistics
Spam Filter

Data Loss Prevention

Compliance Reporting
Incident Management
Policy Management
Sensitive Data Identification
Web Threat Management
Whitelisting / Blacklisting

Email Archiving

Access Control
Backup Management
Compliance Management
Data Deduplication
Data Export
Encryption
Retention Management
Storage Management
Threat Protection
eDiscovery

Email Management

Data Recovery
Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Email Security

Anti Spam
Anti Virus
Email Attachment Protection
Encryption
Policy Management
Quarantine
Reporting/Analytics
Whitelisting / Blacklisting

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Email Management

Data Recovery
Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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