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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Instinct Hub serves as a comprehensive platform for managing fraud and compliance risks, specifically designed to assist in the prevention of financial crimes during the customer onboarding process across various channels. Given the constantly changing landscape of cyber and financial threats, it is essential to adopt an agile and proactive fraud prevention strategy. Instinct Hub equips you with the tools to effectively identify and mitigate onboarding fraud through the use of adaptive machine learning and enhanced risk assessment features. By unveiling subtle risk indicators and anomalies, you can detect potential fraudulent activities while utilizing advanced analytics, alternative intelligence sources, and continuous account monitoring throughout the customer experience. Enhance your fraud detection capabilities and decision-making processes by incorporating additional intelligence derived from phone, email, IP, device, and behavioral risk evaluations provided by the intelligence center. Our platform is specifically built for rapid and scalable deployment, ensuring that it aligns with your financial crime prevention strategies and operational requirements. This adaptability allows businesses to respond swiftly to emerging threats in a dynamic regulatory environment.

Description

Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon Connect No 
Amazon Web Services (AWS) No 
Genesys Cloud CX No 
GigaSECURE No 
Gigamon No 
InteractionSync No 
Verizon Cloud No 

Integrations

Amazon Connect Yes 
Amazon Web Services (AWS) Yes 
Genesys Cloud CX Yes 
GigaSECURE Yes 
Gigamon Yes 
InteractionSync Yes 
Verizon Cloud Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

GBG Plc

Founded

1989

Country

United Kingdom

Website

www.gbgplc.com/apac/products/fraud-risk-management-platform/

Vendor Details

Company Name

Pindrop

Founded

2011

Country

United States

Website

www.pindrop.com/solutions/anti-fraud/

Product Features

Financial Risk Management

Compliance Management No 
Credit Risk Management No 
For Hedge Funds No 
Liquidity Analysis No 
Loan Portfolio Management No 
Market Risk Management No 
Operational Risk Management No 
Portfolio Management No 
Portfolio Modeling No 
Risk Analytics Benchmarks No 
Stress Tests No 
Value At Risk Calculation No 

Alternatives

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