Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
For many companies, the CRM system fails to indicate where their web leads originate, which can lead to significant expenditure on unproductive leads that fail to convert. Relying solely on the number of form submissions isn't sufficient, as various traffic sources can yield clients of vastly differing quality. One particular channel might bring in a few high-value, long-term customers, whereas another could result in a flood of unqualified prospects. To truly assess the effectiveness of a marketing strategy, it's essential to monitor the revenue generated from each initiative. This means evaluating the monetary impact of all campaigns and channels, including the first-click, last-click, and everything in between. By focusing your investment exclusively on channels that actually contribute to sales, you can optimize your marketing budget and achieve better results. Thus, understanding the source of your leads can significantly enhance your overall marketing strategy.
Description
Businesses are taking proactive measures to improve their Customer Experience strategy by monitoring, managing, and coordinating every touchpoint between customers and the organization throughout their journey. The primary objective is to enhance these interactions from the customer's viewpoint, thereby promoting loyalty among clients. With customer support now spanning various platforms such as web chat, SMS, and social media, it has become essential to provide a unified and consistent experience across all channels. The Consilium customer experience management (CEM) solution, known as UniAgent™, creates an ideal framework for effectively overseeing each interaction while delivering a seamless Omni-channel experience to customers. UniAgent™ enables you to choose the most appropriate channel at the right moment, utilizing all pertinent information and context to create a distinctive and tailored experience throughout the customer’s journey. By integrating these capabilities, organizations can not only meet but exceed customer expectations, ultimately leading to stronger relationships and increased satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
Microsoft Dynamics 365
Yes
Salesforce
Yes
Agile CRM
Yes
Amazon Web Services (AWS)
No
Broadcom Service Desk Manager
No
Calabrio Call Recording
No
Calendly
Yes
Google Analytics
Yes
Gravity Forms
Yes
InStream CRM
Yes
Integrations
Microsoft Dynamics 365
Yes
Salesforce
Yes
Agile CRM
No
Amazon Web Services (AWS)
Yes
Broadcom Service Desk Manager
Yes
Calabrio Call Recording
Yes
Calendly
No
Google Analytics
No
Gravity Forms
No
InStream CRM
No
Pricing Details
$97 per month
Billed annually
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
GA Connector
Country
Ukraine
Website
gaconnector.com
Vendor Details
Company Name
Consilium Software
Founded
2007
Country
Singapore
Website
consiliuminc.com/product/UniAgent-crm-cti-connector
Product Features
Integration
Dashboard
No
ETL - Extract / Transform / Load
No
Metadata Management
No
Multiple Data Sources
No
Web Services
No
Product Features
Integration
Dashboard
No
ETL - Extract / Transform / Load
No
Metadata Management
No
Multiple Data Sources
No
Web Services
No