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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Free engineering teams from the burden of overseeing notification infrastructure while enabling product teams to take charge of notification workflows. Centralize the management of templates across all channels via a unified interface. Gain AI-driven insights into omni-channel messaging that can significantly enhance engagement. Oversee workflows and service providers without needing to modify the code. Dispatch high-volume notifications seamlessly without encountering scaling challenges. Collaborate effectively by managing channel-specific templates for every communication in a single location. Achieve full deliverability with intelligent routing mechanisms and failover protocols. Streamline the management of your integrations, templates, routes, and workflows in one central hub. Access real-time analytics, comprehensive reports, and actionable insights right out of the box. Fyno offers substantial value throughout your organization while consolidating logs from all communication channels and service providers. This eliminates the need to log into various platforms for information. With Fyno's in-app SDK, deploy a customizable notification center within your applications, tailored to align with your app's design. This powerful tool not only enhances communication but also fosters a more cohesive workflow across teams.

Description

Businesses are taking proactive measures to improve their Customer Experience strategy by monitoring, managing, and coordinating every touchpoint between customers and the organization throughout their journey. The primary objective is to enhance these interactions from the customer's viewpoint, thereby promoting loyalty among clients. With customer support now spanning various platforms such as web chat, SMS, and social media, it has become essential to provide a unified and consistent experience across all channels. The Consilium customer experience management (CEM) solution, known as UniAgent™, creates an ideal framework for effectively overseeing each interaction while delivering a seamless Omni-channel experience to customers. UniAgent™ enables you to choose the most appropriate channel at the right moment, utilizing all pertinent information and context to create a distinctive and tailored experience throughout the customer’s journey. By integrating these capabilities, organizations can not only meet but exceed customer expectations, ultimately leading to stronger relationships and increased satisfaction.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Calabrio Call Recording No 
Exotel Yes 
Facebook No 
Gmail Yes 
Gupshup Yes 
Kaleyra Yes 
Karix Yes 
LinkedIn No 
Meta AI Yes 
Microsoft Teams Yes 
Plivo Yes 
SAP Cloud Platform No 
SAP Commerce Cloud No 
Salesforce No 
Slack Yes 
Sugar Connect No 
Twilio Yes 
Webex Contact Center No 
WhatsApp Yes 

Integrations

Calabrio Call Recording Yes 
Exotel No 
Facebook Yes 
Gmail No 
Gupshup No 
Kaleyra No 
Karix No 
LinkedIn Yes 
Meta AI No 
Microsoft Teams No 
Plivo No 
SAP Cloud Platform Yes 
SAP Commerce Cloud Yes 
Salesforce Yes 
Slack No 
Sugar Connect Yes 
Twilio No 
Webex Contact Center Yes 
WhatsApp No 

Pricing Details

$249 per month
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Fyno

Founded

2022

Country

India

Website

www.fyno.io

Vendor Details

Company Name

Consilium Software

Founded

2007

Country

Singapore

Website

consiliuminc.com/product/UniAgent-crm-cti-connector

Product Features

Integration

Dashboard No 
ETL - Extract / Transform / Load No 
Metadata Management No 
Multiple Data Sources No 
Web Services No 

Push Notifications

A/B Testing No 
Analytics No 
Campaign Segmentation No 
Contextual Targeting No 
Device Targeting No 
Expiry Notifications No 
Geo Targeting No 
Mobile Notifications No 
Notification Scheduling No 
Visual Notifications No 
Web Notifications No 

Product Features

Integration

Dashboard No 
ETL - Extract / Transform / Load No 
Metadata Management No 
Multiple Data Sources No 
Web Services No 

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