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features
design
support

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Description

Fuse Universal allows progressive companies to create a culture of continuous education and drive measurable improvements to business performance. Over 150 companies use Fuse Integrated Learning Platform, a mobile-first platform that is available worldwide, including Spotify and Adidas, Scandic, Vodafone, and Scandic. Fuse's community-led design allows companies to tap into the knowledge and skills their top performers to engage their teams via social learning.

Description

Utilize FuseDesk to effectively engage with prospective clients and streamline the onboarding process for new customers. By leveraging templates and automating workflows, your agents can dedicate their efforts to areas that truly require attention. The use of templates not only accelerates support responses but also adds a personal touch, as they can be customized with merge fields from client records. FuseDesk seamlessly integrates with popular CRMs, including Infusionsoft by Keap and ActiveCampaign, among others. Don’t hesitate to inquire about our robust yet user-friendly integrations! Shift your focus to your clients rather than being bogged down by software complexities. Experience FuseDesk at no cost, with no need for credit cards, no time restrictions, and no strings attached. You’re sure to appreciate how FuseDesk transforms the helpdesk experience! Join us today and discover the difference for yourself.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AccessAlly No 
ActiveCampaign No 
Facebook No 
Keap No 
Slack No 
Stackreaction No 

Integrations

AccessAlly Yes 
ActiveCampaign Yes 
Facebook Yes 
Keap Yes 
Slack Yes 
Stackreaction Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Fuse Universal

Founded

2008

Country

United Kingdom

Website

www.fuseuniversal.com

Vendor Details

Company Name

FuseDesk

Founded

2009

Country

United States

Website

www.fusedesk.com

Product Features

Learning Management Systems (LMS)

Academic / Education Yes 
Asynchronous Learning No 
Blended Learning Yes 
Built-In Course Authoring Yes 
Corporate / Business Yes 
Customizable No 
Gamification Yes 
Learner Portal Yes 
Mobile Learning Yes 
Open Source No 
SCORM Compliance Yes 
Synchronous Learning No 
Video Conferencing No 
eCommerce No 
eLearning Companies Yes 

Microlearning

Adaptive Learning Yes 
Asynchronous Learning No 
Built-In Course Authoring Yes 
Content Library Yes 
Evaluation Management Yes 
Gamification Yes 
Leaderboards Yes 
Progress Tracking Yes 
Quizzes Yes 
Rewards Management No 

Mobile Learning

Academic / Education Yes 
Asynchronous Learning No 
Blended Learning Yes 
Built-In Course Authoring Yes 
Certification Management Yes 
Content Management Yes 
Corporate / Business Yes 
Employee Training Yes 
Engagement Monitoring Yes 
Gamification Yes 
Media Management Yes 
Skills Tracking Yes 
Social Learning Yes 
Student Portal No 
Synchronous Learning No 
Testing / Assessments Yes 
Training Companies Yes 
Video Conferencing No 
Virtual Classroom No 
eCommerce No 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal No 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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