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Description
                    Fullview empowers you to provide customer support that is seamless, scalable and personalized and is designed to revolutionize the workflows of support and success teams, as well as product teams and developers.
The moment a customer experiences an issue, you can instantly see the complete user journey of that specific user, replay recent sessions, access their device and network information or start a live cobrowsing session with them.
Fullview Replays allows you to jump to errors or specific events and it even includes privacy features that blur out sensitive information.
Fullview Live lets you start cobrowsing sessions is seconds, without your users having to leave your product. You can highlight elements on their screen, click on elements or submit forms.
                
            
        
            Description
                    Screendesk is a specialized video support platform that simplifies and speeds up the resolution of customer service and technical support tickets. The platform allows for instant screen recordings and video calls with no downloads required, integrated directly with helpdesk systems like Zendesk, Intercom, and Slack. Features such as automatic device info capture, AI-powered analysis, live screen sharing, and secure sharing with privacy protection improve support team efficiency. The platform also includes a video library for reusing recordings and offers customizable branding for enterprise users, making it a versatile solution for modern support teams.
                
            
        
            API Access
            
                Has API
            
            
        
        
    
                API Access
            
                Has API
            
            
        
        
    
                Screenshots View All
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Integrations
            
                
    Intercom
            
            
        
        
    
        
        
            
                
    Zendesk
            
            
        
        
    
        
        
            
                
    Freshchat
            
            
        
        
    
        
        
            
                
    Freshdesk
            
            
        
        
    
        
        
            
                
    Help Scout
            
            
        
        
    
        
        
            
                
    Jira
            
            
        
        
    
        
        
            
                
    OneShot
            
            
        
        
    
                
            Integrations
            
                
    Intercom
            
            
        
        
    
        
        
            
                
    Zendesk
            
            
        
        
    
        
        
            
                
    Freshchat
            
            
        
        
    
        
        
            
                
    Freshdesk
            
            
        
        
    
        
        
            
                
    Help Scout
            
            
        
        
    
        
        
            
                
    Jira
            
            
        
        
    
        
        
            
                
    OneShot
            
            
        
        
    
                
            Pricing Details
        $50 per month
        
    
    
    
        
        
            
                Free Trial
            
            
        
        
    
        
        
            
                Free Version
            
            
        
        
    
            Pricing Details
        $8/month/user
        
    
    
    
        
        
            
                Free Trial
            
            
        
        
    
        
        
            
                Free Version
            
            
        
        
    
            Deployment
            
                Web-Based
            
            
        
        
    
        
        
            
                On-Premises
            
            
        
        
    
        
        
            
                iPhone App
            
            
        
        
    
        
        
            
                iPad App
            
            
        
        
    
        
        
            
                Android App
            
            
        
        
    
        
        
            
                Windows
            
            
        
        
    
        
        
            
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                Linux
            
            
        
        
    
        
        
            
                Chromebook
            
            
        
        
    
                Deployment
            
                Web-Based
            
            
        
        
    
        
        
            
                On-Premises
            
            
        
        
    
        
        
            
                iPhone App
            
            
        
        
    
        
        
            
                iPad App
            
            
        
        
    
        
        
            
                Android App
            
            
        
        
    
        
        
            
                Windows
            
            
        
        
    
        
        
            
                Mac
            
            
        
        
    
        
        
            
                Linux
            
            
        
        
    
        
        
            
                Chromebook
            
            
        
        
    
                Customer Support
            
                Business Hours
            
            
        
        
    
        
        
            
                Live Rep (24/7)
            
            
        
        
    
        
        
            
                Online Support
            
            
        
        
    
                Customer Support
            
                Business Hours
            
            
        
        
    
        
        
            
                Live Rep (24/7)
            
            
        
        
    
        
        
            
                Online Support
            
            
        
        
    
                Types of Training
            
                Training Docs
            
            
        
        
    
        
        
            
                Webinars
            
            
        
        
    
        
        
            
                Live Training (Online)
            
            
        
        
    
        
        
            
                In Person
            
            
        
        
    
                Types of Training
            
                Training Docs
            
            
        
        
    
        
        
            
                Webinars
            
            
        
        
    
        
        
            
                Live Training (Online)
            
            
        
        
    
        
        
            
                In Person
            
            
        
        
    
                Vendor Details
Company Name
Fullview
Founded
2019
Country
Denmark
Website
www.fullview.io
Vendor Details
Company Name
Screendesk
Founded
2022
Country
United Kingdom
Website
screendesk.io
Product Features
Remote Support
                                        Diagnostic Tools
                                        
                                    
                                    
                                    
                                        File Transfer
                                        
                                    
                                    
                                    
                                        Live Chat
                                        
                                    
                                    
                                    
                                        Real-time Chat
                                        
                                    
                                    
                                    
                                        Remote Control
                                        
                                    
                                    
                                    
                                        Screen Sharing
                                        
                                    
                                    
                                    
                                        Session Recording
                                        
                                    
                                    
                                    
                                        Session Transfer
                                        
                                    
                                    
                                    
                                        Surveys & Feedback
                                        
                                    
                            
                        Product Features
Remote Support
                                        Diagnostic Tools
                                        
                                    
                                    
                                    
                                        File Transfer
                                        
                                    
                                    
                                    
                                        Live Chat
                                        
                                    
                                    
                                    
                                        Real-time Chat
                                        
                                    
                                    
                                    
                                        Remote Control
                                        
                                    
                                    
                                    
                                        Screen Sharing
                                        
                                    
                                    
                                    
                                        Session Recording
                                        
                                    
                                    
                                    
                                        Session Transfer
                                        
                                    
                                    
                                    
                                        Surveys & Feedback
                                        
                                    
                            
                        Screen Recording
                                        Annotations / Drawing
                                        
                                    
                                    
                                    
                                        Audio Capture
                                        
                                    
                                    
                                    
                                        Backup
                                        
                                    
                                    
                                    
                                        Collaboration Tools
                                        
                                    
                                    
                                    
                                        File Sharing
                                        
                                    
                                    
                                    
                                        Multi-Screen Recording
                                        
                                    
                                    
                                    
                                        Screen Capture
                                        
                                    
                                    
                                    
                                        Speech-to-Text
                                        
                                    
                                    
                                    
                                        Video Editing
                                        
                                    
                                    
                                    
                                        YouTube Uploading
                                        
                                    
                            
                         
         
        