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Velocity

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Description

Monitor clicks, taps, mouse movements, and hovers to gain insights into user frustration and enhance your online customer experience. Move beyond traditional heatmaps by tracking dynamic components such as pop-ups, hidden elements, and drop-down menus. Utilize our interactive heatmaps to grasp the UX intricacies of your mega-menus, thereby alleviating user frustration and boosting conversion rates. Ensure that you capture every click, scroll, and hover, while pinpointing crucial aspects that engage users' attention. Assess sentiment across various pages and demographic segments. Merge quantitative data with qualitative feedback. Gather and evaluate your NPS score while obtaining real-time insights. Investigate the reasons behind user dissatisfaction by analyzing session recordings linked to low feedback ratings. Gain a comprehensive understanding of user behavior at every stage of their journey. Leverage dynamic and interactive heatmaps to identify drop-off points for users. By doing so, you can improve conversion rates, address issues effectively, and optimize segmentation for enhanced growth opportunities. This holistic approach not only enhances user experience but also drives long-term engagement and satisfaction.

Description

Velocity is a cutting-edge platform that harnesses AI to facilitate user testing, allowing teams to validate their prototypes before involving actual users by simulating numerous interactions in mere seconds through an interface that integrates seamlessly with Figma. Conceived by a collaborative group of designers, product managers, and engineers who are acutely aware of the limitations imposed by time, budget, and accessibility, Velocity scrutinizes pre-prepared demos of common user flows, including onboarding, login, and feature tours in popular applications, to pinpoint potential obstacles and enhance initial user experiences. The platform provides comprehensive, automated reports detailing various metrics such as task completion time, mis-click incidents, drop-off rates, and interaction heatmaps, while also enabling one-click accessibility assessments to ensure compliance with WCAG standards. Additionally, teams have the capability to secure their tests with passwords, share results almost instantaneously, and analyze both AI-generated simulations and feedback from real users within a unified dashboard. Product managers find value in using Velocity to establish benchmarks for user experience quality, assess outcomes at early stages, and outline specific success criteria. This innovative approach not only streamlines the testing process but also empowers teams to make data-driven decisions that enhance user satisfaction.