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Description
Frontizo is a comprehensive complaint management software that empowers businesses to monitor and handle customer service requests, engineer workflows, and machine installation projects with ease. The platform includes service request tracking, engineer assignment, work update monitoring, and automatic generation of detailed reports to keep operations transparent and efficient. Both engineers and customers benefit from dedicated mobile applications that facilitate real-time communication and status updates during the service lifecycle. Businesses can customize dashboards to fit their needs, with multilingual support to accommodate diverse teams. Beyond complaint handling, Frontizo offers inventory control for spare parts, preventive maintenance scheduling, and Annual Maintenance Contract (AMC) management to boost operational reliability. The platform collects valuable customer feedback to drive service improvements. It is built to support multi-location businesses and employs role-based access control for secure and flexible data management. Frontizo’s feature-rich environment is designed to streamline field service management from start to finish.
Description
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API Access
Has API
API Access
Has API
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Integrations
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Integrations
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Pricing Details
$30/month/user
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CFCS Cloud Solutions
Founded
2000
Country
India
Website
www.cfcs.co.in/
Vendor Details
Company Name
RegEd
Founded
1994
Country
United States
Website
www.reged.com
Product Features
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Product Features
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Compliance
Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation
Compliance Training
Multiple Locations / Departments
Online / Self-Paced
Anti-Bribery Training
Certification Management
Conflicts of Interest Training
Content Builder
Customer Service Standards
Customizable Branding
Diversity Training
Fair Disclosure
Federal / State Regulation Compliance
Gamification
Harassment / Discrimination Training
Industry-Specific Courses
Instructor-Led Training
Interactive Quizzes
Progress Tracking
Reporting / Analytics
Role-Specific Versions
Security / Privacy Training
Text / Email Reminders
Workplace Safety
