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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

HR Analytics has revolutionized the way human resources manage their data. With a user-friendly dashboard accessible on PC desktops, workforce data analysis is now more straightforward than ever. These dashboard reports empower users to examine HR metrics and uncover trends that aid in strategic decision-making and performance monitoring. The interface is designed to enhance user experience, delivering essential data precisely when needed to gain insights into workforce composition. Managers can easily interact with the platform through intuitive click-drag-drop actions and visually engaging displays, enabling them to focus on the most critical workforce metrics. KEY FEATURES include a browser-based solution that offers on-demand metrics and real-time data access for the swift identification of workforce trends. The dynamic data presentation and business intelligence tools enhance user engagement, complemented by powerful drill-down capabilities. Utilizing HR analytics comes with numerous benefits, including secure data integration and comprehensive security features that safeguard your information while managing access to HR database metrics effectively. Additionally, the dashboard security measures are designed to ensure that sensitive data remains protected while still being accessible to authorized personnel.

Description

Shadow CMS Enterprise call accounting is adept at identifying operational bottlenecks, flagging unusual activity, reconciling billing statements, aiding in migration planning, and managing telecom expenditures. Many businesses encounter challenges related to workforce management and overall productivity. Shadow All-In-One features an extensive array of real-time and historical reports and dashboards that reveal service levels, call volume, departmental performance, and call center analytics. Additionally, Shadow can integrate communication metrics from various IP/PBX systems, communication servers, and collaboration tools into comprehensive reports for in-depth analysis of patterns, trends, KPIs, and workforce optimization. The data is meticulously organized and displayed in customizable dashboards, reports, or as actionable events triggered by specific criteria. Shadow provides multiple modules that offer personalized dashboards and metrics tailored for real-time settings such as call centers, healthcare facilities, and critical operations centers. Users can access this information from desktops, wall displays, or it can be distributed directly to teams for immediate insights and decision-making. Enhanced visibility into communication metrics allows organizations to make informed choices to improve efficiency and drive performance.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Visicase Yes 

Integrations

Visicase No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$1000 one-time payment
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Frontier Software

Founded

1983

Country

Australia

Website

www.frontiersoftware.com

Vendor Details

Company Name

Resource Software International

Founded

1990

Country

Canada

Website

www.telecost.com/rsi-products.php#SHADOWCMS

Product Features

HR Analytics

Compensation Plan Modeling No 
Dashboard Yes 
HR Metrics Library Yes 
Leave & Absence Reporting Yes 
Predictive Modeling Yes 
Recruiting Management Yes 
Succession Planning No 
Talent Management Yes 
Trend Analysis Yes 
Turnover Tracking Yes 

Product Features

Call Accounting

By-Extension Reporting Yes 
Call Duration Yes 
Call Monitoring Yes 
Call Volume Yes 
Caller Identification Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Unattended Call Management Yes 
Who Answered Log No 

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