Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
HR Analytics has revolutionized the way human resources manage their data. With a user-friendly dashboard accessible on PC desktops, workforce data analysis is now more straightforward than ever. These dashboard reports empower users to examine HR metrics and uncover trends that aid in strategic decision-making and performance monitoring. The interface is designed to enhance user experience, delivering essential data precisely when needed to gain insights into workforce composition. Managers can easily interact with the platform through intuitive click-drag-drop actions and visually engaging displays, enabling them to focus on the most critical workforce metrics. KEY FEATURES include a browser-based solution that offers on-demand metrics and real-time data access for the swift identification of workforce trends. The dynamic data presentation and business intelligence tools enhance user engagement, complemented by powerful drill-down capabilities. Utilizing HR analytics comes with numerous benefits, including secure data integration and comprehensive security features that safeguard your information while managing access to HR database metrics effectively. Additionally, the dashboard security measures are designed to ensure that sensitive data remains protected while still being accessible to authorized personnel.
Description
Shadow CMS Enterprise call accounting is adept at identifying operational bottlenecks, flagging unusual activity, reconciling billing statements, aiding in migration planning, and managing telecom expenditures. Many businesses encounter challenges related to workforce management and overall productivity. Shadow All-In-One features an extensive array of real-time and historical reports and dashboards that reveal service levels, call volume, departmental performance, and call center analytics. Additionally, Shadow can integrate communication metrics from various IP/PBX systems, communication servers, and collaboration tools into comprehensive reports for in-depth analysis of patterns, trends, KPIs, and workforce optimization. The data is meticulously organized and displayed in customizable dashboards, reports, or as actionable events triggered by specific criteria. Shadow provides multiple modules that offer personalized dashboards and metrics tailored for real-time settings such as call centers, healthcare facilities, and critical operations centers. Users can access this information from desktops, wall displays, or it can be distributed directly to teams for immediate insights and decision-making. Enhanced visibility into communication metrics allows organizations to make informed choices to improve efficiency and drive performance.
API Access
Has API
No
API Access
Has API
No
Integrations
Visicase
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$1000 one-time payment
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Frontier Software
Founded
1983
Country
Australia
Website
www.frontiersoftware.com
Vendor Details
Company Name
Resource Software International
Founded
1990
Country
Canada
Website
www.telecost.com/rsi-products.php#SHADOWCMS
Product Features
HR Analytics
Compensation Plan Modeling
No
Dashboard
Yes
HR Metrics Library
Yes
Leave & Absence Reporting
Yes
Predictive Modeling
Yes
Recruiting Management
Yes
Succession Planning
No
Talent Management
Yes
Trend Analysis
Yes
Turnover Tracking
Yes
Product Features
Call Accounting
By-Extension Reporting
Yes
Call Duration
Yes
Call Monitoring
Yes
Call Volume
Yes
Caller Identification
Yes
Inbound Reporting
Yes
Outbound Reporting
Yes
Unattended Call Management
Yes
Who Answered Log
No