Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
FrontDesk AI operates as a virtual receptionist that facilitates patient appointment scheduling through phone and text, allowing patients to see wait times for smarter booking decisions. It's akin to providing patients with a "Disney Fastpass" for their doctor visits.
Last year alone, Americans wasted over 2.1 billion minutes waiting on the phone to make medical appointments. By leveraging intelligent insights regarding different appointment types, patient profiles, and their appointment histories, FrontDesk AI empowers staff to effectively manage check-ins and adapt schedules as needed. Patients enjoy an experience similar to a Disney FastPass, complete with real-time updates on doctor availability and wait times, granting them greater control both ahead of their appointments and during their visits. This innovative approach not only enhances patient satisfaction but also streamlines the overall appointment process in medical practices.
Description
Zo, developed by Zocdoc, is an innovative AI-driven phone assistant designed to swiftly manage inbound scheduling calls, eliminating the frustration of hold times and traditional IVR systems while efficiently booking patient appointments directly into existing electronic health record (EHR) systems through natural, conversational dialogue. This tool can handle an unlimited number of concurrent calls around the clock, autonomously addressing up to 70% of scheduling inquiries and only passing more complicated issues to human staff as necessary. Zo can be tailored to fit the specific booking protocols of different practices, integrates flawlessly with their telecommunication and EHR systems, and smartly directs patients by, for example, sending routine requests to nurse practitioners while reserving more complex matters for physicians. Practices are charged only for successfully scheduled appointments, avoiding any upfront costs, per-minute fees, or lengthy contracts, thus presenting a low-risk option for implementation. Initial users have reported that average call resolution times are under 3 minutes and 30 seconds without any hold time, coupled with patient satisfaction ratings that surpass 80%. This level of efficiency not only enhances workflow but also significantly improves the overall patient experience.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Google Cloud Platform
No
Pricing Details
$125/month
Free Trial
Yes
Free Version
No
Pricing Details
Free
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
FrontDesk AI
Founded
2025
Country
United States
Website
www.frontdesk.doctor
Vendor Details
Company Name
Zocdoc
Founded
2007
Country
United States
Website
www.zocdoc.com/about/ai-phone-assistant/