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Average Ratings 4 Ratings

Total
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features
design
support

Description

Frigade is an advanced AI-driven product adoption platform that transforms how companies onboard and guide users within their applications. It eliminates the need for manual onboarding elements like tooltips, tours, and help documentation by deploying AI agents that learn the product through direct interaction. These agents explore the app, understand user workflows, and build a comprehensive model of its functionality. Using this knowledge, Frigade generates dynamic onboarding flows and delivers contextual, in-app guidance to users. The platform can answer questions in real time and proactively suggest actions based on user behavior and intent. It automatically updates guidance whenever product changes occur, ensuring accuracy without manual intervention. Frigade includes features such as live UI highlighting, Magic Links, and automated in-app actions to enhance user engagement. It also supports multilingual experiences and integrates with popular tools like Slack, PostHog, Amplitude, and Intercom. The platform can hand off complex queries to human support when needed, ensuring a seamless user experience. Frigade is built with strong compliance standards, including SOC 2 Type II and GDPR. Overall, it provides a scalable and intelligent solution for improving product adoption and user success.

Description

Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses capture feedback, unify insights, analyze with AI, and close the loop. With surveys, automation, reputation and case management, it enables organizations to improve experiences, reduce churn, and increase customer satisfaction across channels, locations, and functions.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Easyflow No 
Facebook No 
Quickwork No 
React Yes 
Salesforce No 
SentiSum No 
Stackreaction No 
VenueSumo No 
WiserNotify No 
Workers by Delos No 
X (Twitter) No 
Zendesk No 
Zenkit Base No 

Integrations

Easyflow Yes 
Facebook Yes 
Quickwork Yes 
React No 
Salesforce Yes 
SentiSum Yes 
Stackreaction Yes 
VenueSumo Yes 
WiserNotify Yes 
Workers by Delos Yes 
X (Twitter) Yes 
Zendesk Yes 
Zenkit Base Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$199.00/month
Feedback Management
Starting from $199/month
Zonka Feedback’s Feedback Management Platform enables businesses to capture and act on feedback across every channel, measure CX metrics, and close the loop with automation and collaboration.
• Multi-channel surveys (email, SMS, WhatsApp, kiosks, web, in-app, offline)
• NPS, CSAT & CES measurement
• Online reputation management
• Advanced targeting & user segmentation
• Customizable & multilingual surveys
• Real-time dashboards, alerts & digests
• Case management & closed-loop workflows
• CX automation & workflows
• Location & Agent-based CX management
• Contact & user journey tracking
• 20+ premium integrations

AI Feedback Intelligence
Starting from $999/month
Zonka Feedback’s AI Feedback Intelligence Platform transforms high-volume unstructured feedback into actionable insights with GenAI-powered analysis, trends, and real-time role-based dashboards.
• Unify feedback from surveys, reviews, tickets, chats & calls
• AI-powered themes, entities & sentiment analysis
• NPS, CES, CSAT Impact analysis
• “Ask AI” Insights Assistant
• Key Driver identification
• Location, agent & entity insights
• Case management & CX automation
• Real-time alerts & digest emails
• Customizable AI (add/edit themes, business entities)
• Granular frontline & location-level intelligence
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Frigade

Founded

2023

Country

United States

Website

frigade.com

Vendor Details

Company Name

Zonka Feedback

Founded

2014

Country

India

Website

www.zonkafeedback.com

Product Features

Digital Adoption Platforms

Audience Segmentation No 
Content Creation No 
Contextual Guidance No 
Data Validation No 
In-App Training No 
Launch Management No 
Multi-Language No 
Self Service Tools No 
Surveys & Feedback No 
User Onboarding No 

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) Yes 
Screenshot / Screen Capture No 
Surveys Yes 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) Yes 
Website Feedback Yes 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection Yes 
Survey Management Yes 

NPS

SMS Survey

Alerts / Notifications No 
Analytics / Reporting Yes 
Audience Targeting No 
Campaign Management No 
Contact Management No 
Customizable Templates No 
Keyword Tracking No 
MMS No 
Mass Texting No 
Message Personalization No 
Scheduled Messaging No 
Survey Builder No 
Template Management No 

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey Yes 
Offline Response Collection Yes 
Paper Survey No 
Question Branching Yes 
Question Library Yes 
Site Intercept Survey Yes 
Skip Logic Yes 
Supports Audio / Images / Video Yes 

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