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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Freshsuccess is an innovative customer success platform designed to empower software and subscription businesses to reduce churn, enhance expansion efforts, and cultivate stronger customer relationships. It provides enhanced visibility into customer accounts, allowing for quick assessments of account health, support inquiries, billing records, communications, and user engagement metrics. By identifying potential risks and opportunities, businesses can take proactive measures to mitigate customer churn while also uncovering potential advocates or avenues for growth. The platform standardizes workflows, streamlines task automation, and establishes best practices for Customer Success teams, ensuring efficiency and consistency. Key performance indicators such as churn rates, expansion metrics, product adoption statistics, and overall customer health are easily accessible. Trusted by leading B2B software and subscription companies, Freshsuccess utilizes customer health scores to reflect the characteristics and behaviors of satisfied customers. This data-driven approach allows Customer Success professionals to identify risks and opportunities without relying solely on instinct, ultimately leading to better decision-making and enhanced customer satisfaction.

Description

Whisperr serves as an independent retention platform tailored for subscription-based businesses. It tracks user interactions, identifies signs of customer disengagement, generates customized messages that align with the company's tone, and utilizes the most effective communication channels to deliver these messages, all while adapting based on the results. In contrast to conventional tools that necessitate manual efforts from teams to curate audiences, craft content, and coordinate campaigns, Whisperr automates the retention process, allowing teams to maintain oversight and provide approvals as needed, thereby enhancing efficiency and effectiveness. This innovative approach not only streamlines operations but also empowers businesses to focus on growth while ensuring their customers remain engaged.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

AskNicely Yes 
Auth0 Yes 
Freshsales Yes 
Google Cloud Identity Yes 
Help Scout Yes 
Insightly Yes 
Intercom Yes 
Maxio Yes 
Nicereply Yes 
OAuth Yes 
Okta Yes 
OneLogin Yes 
Pipedrive Yes 
QuickBooks Online Yes 
Recurly Yes 
SSOJet Yes 
TeamSupport Yes 
Zoho CRM Yes 

Integrations

AskNicely No 
Auth0 No 
Freshsales No 
Google Cloud Identity No 
Help Scout No 
Insightly No 
Intercom No 
Maxio No 
Nicereply No 
OAuth No 
Okta No 
OneLogin No 
Pipedrive No 
QuickBooks Online No 
Recurly No 
SSOJet No 
TeamSupport No 
Zoho CRM No 

Pricing Details

$79 per user per month
Free Trial No 
Free Version No 

Pricing Details

$299/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Freshworks

Founded

2010

Country

United States

Website

www.freshworks.com/customer-success-software/

Vendor Details

Company Name

Whisperr

Founded

2026

Country

Georgia

Website

whisperr.net

Product Features

Customer Success

Account Alerts Yes 
Account Management Yes 
Communication Management Yes 
Customer Engagement Yes 
Customer Lifecycle Management Yes 
Health Score Yes 
Onboarding Yes 
Revenue Management Yes 
Usage Tracking / Analytics Yes 
Win / Loss Analysis No 

Product Features

Alternatives

Alternatives

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