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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Freshsuccess is an innovative customer success platform designed to empower software and subscription businesses to reduce churn, enhance expansion efforts, and cultivate stronger customer relationships. It provides enhanced visibility into customer accounts, allowing for quick assessments of account health, support inquiries, billing records, communications, and user engagement metrics. By identifying potential risks and opportunities, businesses can take proactive measures to mitigate customer churn while also uncovering potential advocates or avenues for growth. The platform standardizes workflows, streamlines task automation, and establishes best practices for Customer Success teams, ensuring efficiency and consistency. Key performance indicators such as churn rates, expansion metrics, product adoption statistics, and overall customer health are easily accessible. Trusted by leading B2B software and subscription companies, Freshsuccess utilizes customer health scores to reflect the characteristics and behaviors of satisfied customers. This data-driven approach allows Customer Success professionals to identify risks and opportunities without relying solely on instinct, ultimately leading to better decision-making and enhanced customer satisfaction.

Description

Many customer success tools are either designed for sales teams or are overly complex. Startdeliver simplifies the process by allowing users to effortlessly track customer health, oversee projects, and automate workflows without unnecessary complications. It provides insights into customer health through usage statistics, feedback, and outstanding support tickets. Additionally, you can easily generate reports to assess your team's performance and share them with management. While many companies leave customer interactions to chance, Startdeliver empowers you to take control and guide the customer journey proactively. As the journey unfolds, you can monitor all users and stakeholders effectively. The platform also facilitates a proactive retention strategy, enabling you to measure data and gain actionable insights while managing every customer interaction. By intentionally crafting customer journeys, you can ensure that your clients achieve their desired outcomes. Furthermore, you can enhance your customer interactions through Automation IQ. Start delivering value today with comprehensive documentation, helpful tutorials, and a free sandbox workspace to explore all features. This approach not only enhances customer satisfaction but also fosters long-term loyalty and engagement.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Chargebee Yes 
Delighted Yes 
Help Scout Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Intercom Yes 
Mixpanel Yes 
Pipedrive Yes 
Recurly Yes 
Salesforce Yes 
Segment Yes 
Stripe Yes 
Zendesk Yes 
Atlassian Clover No 
Google Cloud Identity Yes 
Heap No 
Lime CRM No 
Microsoft Entra ID Yes 
Zapier No 

Integrations

Chargebee Yes 
Delighted Yes 
Help Scout Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Intercom Yes 
Mixpanel Yes 
Pipedrive Yes 
Recurly Yes 
Salesforce Yes 
Segment Yes 
Stripe Yes 
Zendesk Yes 
Atlassian Clover Yes 
Google Cloud Identity No 
Heap Yes 
Lime CRM Yes 
Microsoft Entra ID No 
Zapier Yes 

Pricing Details

$79 per user per month
Free Trial No 
Free Version No 

Pricing Details

€695 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Freshworks

Founded

2010

Country

United States

Website

www.freshworks.com/customer-success-software/

Vendor Details

Company Name

Startdeliver

Country

Sweden

Website

www.startdeliver.com

Product Features

Customer Success

Account Alerts Yes 
Account Management Yes 
Communication Management Yes 
Customer Engagement Yes 
Customer Lifecycle Management Yes 
Health Score Yes 
Onboarding Yes 
Revenue Management Yes 
Usage Tracking / Analytics Yes 
Win / Loss Analysis No 

Product Features

Customer Success

Account Alerts No 
Account Management No 
Communication Management No 
Customer Engagement No 
Customer Lifecycle Management No 
Health Score No 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics No 
Win / Loss Analysis No 

Alternatives

Alternatives

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