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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Freshsuccess is an innovative customer success platform designed to empower software and subscription businesses to reduce churn, enhance expansion efforts, and cultivate stronger customer relationships. It provides enhanced visibility into customer accounts, allowing for quick assessments of account health, support inquiries, billing records, communications, and user engagement metrics. By identifying potential risks and opportunities, businesses can take proactive measures to mitigate customer churn while also uncovering potential advocates or avenues for growth. The platform standardizes workflows, streamlines task automation, and establishes best practices for Customer Success teams, ensuring efficiency and consistency. Key performance indicators such as churn rates, expansion metrics, product adoption statistics, and overall customer health are easily accessible. Trusted by leading B2B software and subscription companies, Freshsuccess utilizes customer health scores to reflect the characteristics and behaviors of satisfied customers. This data-driven approach allows Customer Success professionals to identify risks and opportunities without relying solely on instinct, ultimately leading to better decision-making and enhanced customer satisfaction.

Description

Indexxero serves as a predictive platform tailored for B2B companies to forecast churn. By integrating data from your CRM, product, billing, and support systems, it analyzes your historical performance to assess the churn risk of each account, providing transparent explanations for each assessment. Prior to placing full trust in any singular score, the platform demonstrates the model's accuracy based on your past customer successes and failures. The risk assessment directly correlates to genuine revenue, with each renewal or cancellation enhancing the model's precision. At present, Indexxero is in the process of onboarding design partners to refine its offerings further. Engaging with these partners will allow Indexxero to better understand diverse business needs and improve its predictive capabilities.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

5X Yes 
AskNicely Yes 
Chargebee Yes 
Copper Yes 
Google Cloud Identity Yes 
HubSpot CRM Yes 
Insightly Yes 
Intercom Yes 
Maxio Yes 
Microsoft Entra ID Yes 
Mixpanel Yes 
NetSuite Yes 
Pipedrive Yes 
QuickBooks Online Yes 
QuickBooks Online Advanced Yes 
Segment Yes 
Stripe Yes 
Zendesk Yes 
Zoho CRM Yes 
Zuora Yes 

Integrations

5X No 
AskNicely No 
Chargebee No 
Copper No 
Google Cloud Identity No 
HubSpot CRM No 
Insightly No 
Intercom No 
Maxio No 
Microsoft Entra ID No 
Mixpanel No 
NetSuite No 
Pipedrive No 
QuickBooks Online No 
QuickBooks Online Advanced No 
Segment No 
Stripe No 
Zendesk No 
Zoho CRM No 
Zuora No 

Pricing Details

$79 per user per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Freshworks

Founded

2010

Country

United States

Website

www.freshworks.com/customer-success-software/

Vendor Details

Company Name

Indexxero

Founded

2025

Country

United States

Website

indexxero.com

Product Features

Customer Success

Account Alerts Yes 
Account Management Yes 
Communication Management Yes 
Customer Engagement Yes 
Customer Lifecycle Management Yes 
Health Score Yes 
Onboarding Yes 
Revenue Management Yes 
Usage Tracking / Analytics Yes 
Win / Loss Analysis No 

Product Features

Alternatives

Alternatives

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