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Average Ratings 17 Ratings

Total
ease
features
design
support

Description

Freshsuccess is an innovative customer success platform designed to empower software and subscription businesses to reduce churn, enhance expansion efforts, and cultivate stronger customer relationships. It provides enhanced visibility into customer accounts, allowing for quick assessments of account health, support inquiries, billing records, communications, and user engagement metrics. By identifying potential risks and opportunities, businesses can take proactive measures to mitigate customer churn while also uncovering potential advocates or avenues for growth. The platform standardizes workflows, streamlines task automation, and establishes best practices for Customer Success teams, ensuring efficiency and consistency. Key performance indicators such as churn rates, expansion metrics, product adoption statistics, and overall customer health are easily accessible. Trusted by leading B2B software and subscription companies, Freshsuccess utilizes customer health scores to reflect the characteristics and behaviors of satisfied customers. This data-driven approach allows Customer Success professionals to identify risks and opportunities without relying solely on instinct, ultimately leading to better decision-making and enhanced customer satisfaction.

Description

FROGED is a secure omnichannel platform that unites Human Touch and AI to help businesses connect with customers in smarter, faster, and more personal ways. With full visibility, traceability, and centralized data, FROGED empowers agents and managers to boost efficiency, productivity, and revenue while keeping people at the heart of technology. Key Features: Unified Omnichannel Inbox: Manage all conversations across all channels in one place, without losing context or personalization. Campaigns & Conversational Marketing: Engage customers at scale with segmentation and hyper-personalization, turning one-to-many outreach into one-to-one interactions. AI Copilot & Workflows: Automate Tier 1 support, summarize interactions, and create custom workflows that integrate seamlessly with your tools.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Facebook Messenger No 
Google Cloud Identity Yes 
Google Sheets No 
Help Scout Yes 
KonnectzIT No 
Maxio Yes 
NetSuite Yes 
Nicereply Yes 
QuickBooks Online Yes 
QuickBooks Online Advanced Yes 
Recurly Yes 
Retently Yes 
Sage Intacct Yes 
Segment EDI Platform No 
Stripe Yes 
Zendesk Yes 
Zuora Yes 

Integrations

Salesforce Yes 
Facebook Messenger Yes 
Google Cloud Identity No 
Google Sheets Yes 
Help Scout No 
KonnectzIT Yes 
Maxio No 
NetSuite No 
Nicereply No 
QuickBooks Online No 
QuickBooks Online Advanced No 
Recurly No 
Retently No 
Sage Intacct No 
Segment EDI Platform Yes 
Stripe No 
Zendesk No 
Zuora No 

Pricing Details

$79 per user per month
Free Trial No 
Free Version No 

Pricing Details

$32.5 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Freshworks

Founded

2010

Country

United States

Website

www.freshworks.com/customer-success-software/

Vendor Details

Company Name

FROGED Technologies

Founded

2019

Country

Spain

Website

froged.com

Product Features

Customer Success

Account Alerts Yes 
Account Management Yes 
Communication Management Yes 
Customer Engagement Yes 
Customer Lifecycle Management Yes 
Health Score Yes 
Onboarding Yes 
Revenue Management Yes 
Usage Tracking / Analytics Yes 
Win / Loss Analysis No 

Product Features

AB Testing

Audience Targeting Yes 
Campaign Segmentation Yes 
Funnel Analysis No 
Heatmaps No 
Landing Pages / Web Forms No 
Multivariate Testing No 
Split Testing No 
Statistical Relevance Analysis No 
Surveys No 
Test Scheduling No 
Visual Editor Yes 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis No 

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management Yes 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant Yes 
Workflow Management No 

Customer Success

Account Alerts No 
Account Management No 
Communication Management No 
Customer Engagement Yes 
Customer Lifecycle Management Yes 
Health Score Yes 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics Yes 
Win / Loss Analysis No 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form No 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

NPS

Alternatives

Alternatives

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