Compare Freshservice vs. Jira in 2026

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Average Ratings 2,139 Ratings

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Average Ratings 43 Ratings

Total

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features

design

support

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Description

Freshservice is the right choice if you are looking for an IT service desk solution with simplicity. Freshservice is an easy-to-use ITIL service desk from Freshworks that helps businesses modernize IT and other business functions without the complexity and cost. Freshservice provides everything teams need to manage proactive IT services, including asset management, ticketing, configuration management, enhanced impact analysis, robust incident management functions, and more.

Description

Jira is a project management tool that allows you to plan and track the work of your entire team. Atlassian's Jira is the #1 tool for software development teams to plan and build great products. Jira is trusted by thousands of teams. It offers a range of tools to help plan, track, and release world-class software. It also allows you to capture and organize issues, assign work, and follow team activity. It integrates with leading developer software for end-toend traceability. Jira can help you break down big ideas into manageable steps, whether they are small projects or large cross-functional programs. Organize your work, create milestones and dependencies, and more. Linking work to goals allows everyone to see how their work contributes towards company objectives, and to stay aligned with what's important. Your next step, suggested by AI. Atlassian Intelligence automatically suggests tasks to help you get your big ideas done.

API Access

Has API No

API Access

Has API Yes

Screenshots View All

Screenshots View All

Integrations

APIANT Yes

Active Directory Yes

Beam AI Yes

Cloud Elements Yes

Cypago Yes

Dropbox Yes

Grow Yes

Harvest Yes

Kore.ai Yes

Lyftrondata Yes

Show More Integrations

Explore All 166 Integrations

Integrations

APIANT Yes

Active Directory Yes

Beam AI Yes

Cloud Elements Yes

Cypago Yes

Dropbox Yes

Grow Yes

Harvest Yes

Kore.ai Yes

Lyftrondata Yes

Show More Integrations

Explore All 2101 Integrations

Pricing Details

$19/agent/month

Starter: $19/agent/month
Growth: $49/agent/month
Pro: $99/agent/month

Free Trial Yes

Free Version No

Pricing Details

Free

0-10 Users: Free
Standard: $7.50/Month
Premium: $14.50/Month

Free Trial Yes

Free Version Yes

Deployment

Web-Based Yes

On-Premises No

iPhone App No

iPad App No

Android App No

Windows No

Mac No

Linux No

Chromebook No

Deployment

Web-Based Yes

On-Premises No

iPhone App Yes

iPad App Yes

Android App Yes

Windows Yes

Mac Yes

Linux Yes

Chromebook No

Customer Support

Business Hours Yes

Live Rep (24/7) Yes

Online Support Yes

Customer Support

Business Hours No

Live Rep (24/7) Yes

Online Support Yes

Types of Training

Training Docs Yes

Webinars Yes

Live Training (Online) Yes

In Person Yes

Types of Training

Training Docs Yes

Webinars Yes

Live Training (Online) Yes

In Person No

Vendor Details

Company Name

Freshworks

Founded

2010

Country

United States

Website

freshservice.com

Vendor Details

Company Name

Atlassian

Founded

2002

Country

United States

Website

www.atlassian.com/software/jira

Product Features

AI Service Management (AISM)

Asset Tracking

Activity Tracking Yes

Audit Trails Yes

Barcoding / RFID Yes

Checkout / Check-In No

Depreciation Tracking Yes

Disposal Tracking Yes

Inventory Management Yes

Location Tracking No

QR Codes Yes

Reservations No

Service History Yes

Change Management

Approval Workflow Yes

Audit Trail Yes

Automated Notifications No

Change Calendar Yes

Change Planning Yes

Compliance Management Yes

Prioritization Yes

Release Management Yes

Task Management Yes

Tracking & Reporting No

Training Management No

Cloud Management

Access Control No

Billing & Provisioning No

Capacity Analytics No

Cost Management No

Demand Monitoring No

Multi-Cloud Management No

Performance Analytics No

SLA Management No

Supply Monitoring No

Workflow Approval No

CMDB

Change Management Yes

Configuration Management Yes

Data Visualization Yes

Device Auto Discovery Yes

IT Asset Management Yes

Impact Management No

License Management Yes

Performance Management No

Relationship Mapping Yes

Complaint Management

Case Management Yes

Complaint Classification Yes

Corrective Actions (CAPA) Yes

Customer Complaint Tracking Yes

Feedback Management Yes

Forms Management Yes

Issue Tracking Yes

Quality Assurance Management No

Routing Yes

Self Service Portal Yes

Social Media Monitoring No

Survey Management Yes

Contract Management

Buy Side (Suppliers) Yes

Completion Tracking Yes

Compliance Tracking No

Contract Lifecycle Management Yes

Electronic Signature Yes

Full Text Search No

Government Contracts No

Pre-built Templates Yes

Sell Side (Customers) Yes

Specialty Contracts No

Version Control No

Workflow Management Yes

Help Desk

Alerts / Escalation Yes

Automated Routing Yes

Community Forums No

Customizable Branding Yes

Document Storage Yes

Email Integration Yes

IT Asset Management Yes

Incident Management Yes

Interaction Tracking Yes

Knowledge Base Yes

Known Issue Management Yes

Live Chat Yes

Multi-Channel Communication Yes

Multiple Brands / Products Yes

Network Monitoring Yes

Real-time Chat Yes

Self Service Portal Yes

Service Level Agreement (SLA) Management Yes

Ticket Management Yes

Incident Management

Audit Trail Yes

Corrective Actions (CAPA) Yes

Disaster Recovery No

IT Incident Management Yes

Incident Reporting Yes

OSHA Compliance Yes

Root-Cause Diagnosis Yes

Safety Management Yes

Task Management Yes

Ticket Management Yes

Issue Tracking

Assignment Management Yes

Dashboard Yes

Escalation Management Yes

Issue Auditing Yes

Issue Scheduling Yes

Knowledge Base Yes

Project Management Yes

Recurring Issues Yes

Scheduling Yes

Task Management Yes

IT Asset Management

Asset Tracking Yes

Audit Management Yes

Compliance Management Yes

Configuration Management Yes

Contract/License Management Yes

Cost Tracking Yes

Depreciation Management Yes

IT Service Management Yes

Inventory Management Yes

Maintenance Management Yes

Procurement Management Yes

Requisition Management Yes

Supplier Management Yes

IT Documentation

IT Management

Capacity Monitoring No

Compliance Management Yes

Event Logs No

Hardware Inventory Yes

IT Budgeting No

License Management Yes

Patch Management No

Remote Access No

Scheduling Yes

Software Inventory Yes

User Activity Monitoring Yes

IT Project Management

Bug Tracking Yes

Issue Management Yes

Milestone Tracking No

Percent-Complete Tracking Yes

Portfolio Management No

Prioritization Yes

Product Roadmapping Yes

Requirements Management Yes

Resource Management No

Status Tracking Yes

Supports Agile Yes

Supports Scrum Yes

Task Management Yes

Testing / QA Management Yes

Time & Expense Tracking Yes

IT Service

Contract Management Yes

IT Asset Management Yes

Incident Management Yes

Knowledge Management Yes

Release Management Yes

Self Service Portal Yes

Service Catalog Yes

Service Reporting Yes

Ticket Management Yes

ITSM

Asset Tracking Yes

Availability Management No

Change Management Yes

Configuration Management Yes

Contract/License Management Yes

Dashboard Yes

Incident Management Yes

Problem Management Yes

Project Management Yes

Release & Deployment Management Yes

Self Service Portal Yes

SaaS Management

License Management No

Onboarding No

Renewal Management No

SaaS Operations Management No

Shadow IT Detection No

Spend Management No

Subscription Management No

Usage Tracking / Analytics No

Vendor Management No

Service Desk

CMDB Yes

Change Management Yes

IT Asset Management Yes

Incident Management Yes

Knowledge Base Yes

Mobile Access Yes

Procurement Management Yes

Remote Control Yes

SLA Management Yes

Self Service Portal Yes

Product Features

Agile Project Management Tools

Backlog Management No

Feedback Management No

Gantt/Timeline View No

Kanban Board No

Prioritization No

Request Management No

Resource Management No

Retrospectives Management No

Status Tracking No

Supports Scrum No

Team Management No

Template Management No

Workflow Management No

Code Refactoring Yes

Collaboration Tools Yes

Compatibility Testing Yes

Data Modeling Yes

Debugging Yes

Deployment Management Yes

Graphical User Interface No

Mobile Development Yes

No-Code No

Reporting/Analytics Yes

Software Development Yes

Source Control Yes

Testing Management Yes

Version Control Yes

Web App Development Yes

Bug Tracking

Backlog Management Yes

Filtering Yes

Issue Tracking Yes

Release Management Yes

Task Management Yes

Ticket Management Yes

Workflow Management Yes

Business Management

Billing & Invoicing No

CRM No

Employee Management No

Financial Management No

Inventory Management No

Marketing Management No

Order Management No

Point of Sale (POS) No

Project Management No

Purchasing No

Scheduling No

Time & Expense Tracking No

Training Management No

Vendor Management No

Business Process Automation

Collaboration

Brainstorming No

Calendar Management No

Chat / Messaging No

Contact Management No

Content Management No

Document Management No

Project Management No

Real Time Editing No

Task Management No

Version Control No

Video Conferencing No

Dashboard

Annotations No

Data Source Integrations No

Functions / Calculations No

Interactive No

KPIs No

OLAP No

Private Dashboards No

Public Dashboards No

Scorecards No

Themes No

Visual Analytics No

Widgets No

DevOps

Approval Workflow Yes

Dashboard No

KPIs No

Policy Management No

Portfolio Management No

Prioritization No

Release Management Yes

Timeline Management No

Troubleshooting Reports No

Digital Asset Management

Asset Categorization No

Asset Library No

Asset Sharing No

Brand Control No

Customizable Branding No

File Conversion No

Metadata Management No

Mobile App No

Reporting/Analytics No

Search Within Document No

Search/Filter No

Version Control No

Watermarking No

Workflow Management No

DORA Metrics

Gantt Chart

Alerts/Notifications No

Capacity Monitoring No

Color Coding No

Dependency Tracking No

Drag & Drop No

Milestone Tracking No

Progress Tracking No

Task Management No

Templates No

Issue Tracking

Assignment Management Yes

Dashboard Yes

Escalation Management No

Issue Auditing No

Issue Scheduling Yes

Knowledge Base Yes

Project Management Yes

Recurring Issues Yes

Scheduling Yes

Task Management Yes

IT Documentation

IT Project Management

Bug Tracking No

Issue Management No

Milestone Tracking No

Percent-Complete Tracking No

Portfolio Management No

Prioritization No

Product Roadmapping No

Requirements Management No

Resource Management No

Status Tracking No

Supports Agile No

Supports Scrum No

Task Management No

Testing / QA Management No

Time & Expense Tracking No

Kanban

Collaboration Tools Yes

Dependency Tracking Yes

KPI Monitoring No

Milestone Tracking Yes

Multi-Board Yes

Prioritization No

Project Planning No

Roadmapping Yes

Supports Scrum Yes

Task Management Yes

Time Tracking Yes

Marketing Planning

Budgeting & Forecasting No

Collaboration No

Flowchart No

Goal Setting / Tracking No

Marketing Calendar No

Media Planning No

Predictive Analytics No

Presentation Tools No

Project Tracking No

Spend Management No

OKR

Benchmarking No

Feedback Management No

Goal Management No

KPIs No

Prioritization No

Progress Tracking No

Strategic Planning No

Product Management

Collaboration No

Feedback Collection No

Idea Management No

Milestone Tracking No

Prioritization No

Product Roadmapping No

Release Management No

Requirements Management No

Resource Management No

Workflow Management No

Product Roadmap

Collaboration No

Content Import / Export No

Diagramming No

Drag & Drop No

Feature Management No

Milestone Tracking No

Prioritization No

Requirements Management No

Workflow Management No

Productivity

Collaboration No

Database Creation No

Document Creation No

File Sharing No

Notes Management No

Office Suite No

Presentation Tools No

Project Management No

Task Management No

Team Chat No

Project Management

Agile Methodologies Yes

Budget Management No

Client Portal Yes

Collaboration Tools No

Cost-to-Completion Tracking Yes

Customizable Templates Yes

Gantt Charts Yes

Idea Management Yes

Kanban Board Yes

Milestone Tracking Yes

Portfolio Management Yes

Resource Management No

Time & Expense Tracking No

Traditional Methodologies Yes

Project Planning

Agile Methodologies No

Budget Management No

Collaboration Tools No

Due Date Tracking No

Gantt Charts No

Kanban Board No

Prioritization No

Progress Tracking No

Resource Management No

Task Management No

Template Management No

Traditional Methodologies No

Project Portfolio Management

Budget Management No

Collaboration No

Dashboard No

Issue Management No

Milestone Tracking No

Portfolio Management No

Project Planning No

Requirements Management No

Resource Management No

Status Tracking No

Task Management No

Time & Expense Tracking No

Project Tracking

Collaboration Tools No

Cost-to-Completion Tracking No

Gantt Charts No

Kanban Board No

Milestone Tracking No

Percent-Complete Tracking No

Prioritization No

Status Tracking No

Time & Expense Tracking No

Remote Work

Collaboration No

Credential Management No

Electronic Signature No

Employee Monitoring No

Live Chat No

Meeting Management No

Project Management No

Remote Access No

Remote Support No

Screen Sharing No

Softphone No

Task Management No

Time Zone Tracking No

Video Chat No

Web Conferencing No

Reporting

Customizable Dashboard No

Data Source Connectors No

Drag & Drop No

Drill Down No

Email Reports No

Financial Reports No

Forecasting No

Marketing Reports No

OLAP No

Report Export No

Sales Reports No

Scheduled / Automated Reports No

Resource Management

Capacity Management No

Data Visualization No

Demand Forecasting No

Drag & Drop No

Employee Scheduling No

Filtered Search No

Resource Allocation No

Skills Tracking No

Utilization Management No

Scrum

Backlog Management Yes

Collaboration Board Yes

Daily Reports Yes

Iteration Management Yes

KPI Monitoring No

Milestone Tracking Yes

Prioritization Yes

Progress Tracking Yes

Release Planning Yes

Roadmapping Yes

Sprint Planning Yes

Task Management Yes

Software Development Life Cycle (SDLC)

Strategic Planning

Budgeting & Forecasting No

Dashboard No

Goal Setting / Tracking No

Idea Management No

KPIs No

Modeling & Simulation No

Roadmapping No

Scenario Planning No

Scorecards No

Task Management

Collaboration Yes

Create Subtasks Yes

Gamification Yes

Gantt Charts Yes

Mobile Access Yes

Percent-Complete Tracking Yes

Progress Tracking Yes

Recurring Tasks Yes

Reporting/Analytics Yes

Spreadsheet View Yes

Task Board View Yes

Task Planning Yes

Task Scheduling Yes

Task Tracking Yes

Time Tracking Yes

To-Do List View Yes

Work Management

Access Roles / Permissions No

CRM No

Calendar Management No

Collaboration Tools No

File Storage / File Sharing No

Kanban No

Messaging / Discussion No

Performance Metrics No

Project Management No

Reporting / Analytics No

Resource Management No

Strategic Planning No

Task Management No

Time Tracking No

Version Control No

Workflow Management No

Workflow Automation

Workflow Management

Access Controls/Permissions No

Approval Process Control No

Business Process Automation No

Calendar Management No

Compliance Tracking No

Configurable Workflow No

Customizable Dashboard No

Document Management No

Forms Management No

Graphical Workflow Editor No

Mobile Access No

No-Code No

Task Management No

Third Party Integrations No

Workflow Configuration No

Alternatives

Setyl

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Compare Freshservice vs. Jira

Average Ratings 2,139 Ratings

Average Ratings 43 Ratings

Description

Description

API Access

API Access

Screenshots View All

Screenshots View All

Integrations

Integrations

Pricing Details

Pricing Details

Deployment

Deployment

Customer Support

Customer Support

Types of Training

Types of Training

Vendor Details

Company Name

Founded

Country

Website

Vendor Details

Company Name

Founded

Country

Website

Product Features

Product Features

Alternatives

Alternatives

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