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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Transform your business with the Freight Genie, which delivers a steady stream of quality shipper leads directly to your inbox every day for life. Every day, you will receive between 1 to 5 carefully vetted shippers, enabling you to significantly enhance your business operations. The Freight Genie lead automation system connects you with qualified FTL or LTL shippers, ensuring you secure high-paying loads and build a loyal client base. Customers benefit from reduced time spent on paperwork and handling customer inquiries, allowing them to focus on expanding their shipper network. With personalized leads, the Freight Genie helps you sidestep the intense competition found on load boards. Additionally, it offers assistance in launching digital marketing campaigns across your social media platforms to widen your reach. Furthermore, the Freight Genie also provides broker training and coaching that streamlines the learning process, helping you avoid costly pitfalls as you navigate the freight brokerage landscape. Embrace the Freight Genie to revolutionize your freight business and unlock new opportunities for success.

Description

Enhance both productivity and customer satisfaction through the leading auto-complete solution available today. A significant portion, over 95%, of customer service interactions often involve repetitive phrases. By utilizing intelligent sentence completions, these redundancies can be anticipated, allowing your team to focus less on monotonous typing and more on delivering exceptional service. This approach not only boosts productivity but also elevates the quality of responses, resulting in quicker replies to customer inquiries. Consequently, this creates additional time for your clients and your service staff alike. Maintaining a consistent tone of voice is essential for any brand's identity. TypeGenie's suggested phrases promote a uniform style among the support team. These completions are not only highly relevant but also tailored to individual needs, as they draw upon your previous tickets. Leveraging state-of-the-art artificial intelligence, specifically deep learning with self-learning capabilities, means that the more frequently your team engages with TypeGenie, the more refined the suggestions become. Ultimately, this fosters a more effective and personalized customer service experience.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
Freshdesk No 
Gmail Yes 
Intercom No 
LinkedIn Yes 
Microsoft Dynamics 365 No 
Microsoft Outlook Yes 
Salesforce No 
WhatsApp Yes 
Zendesk No 
Zendesk Chat No 

Integrations

Facebook No 
Freshdesk Yes 
Gmail No 
Intercom Yes 
LinkedIn No 
Microsoft Dynamics 365 Yes 
Microsoft Outlook No 
Salesforce Yes 
WhatsApp No 
Zendesk Yes 
Zendesk Chat Yes 

Pricing Details

$44 per month
Free Trial No 
Free Version No 

Pricing Details

$199 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Freight Genie

Country

United States

Website

freightgenie.com

Vendor Details

Company Name

TypeGenie

Founded

2015

Country

United Kingdom

Website

www.typegenie.net

Product Features

Freight

3PL No 
Barcoding / RFID No 
Billing & Invoicing No 
Customer Management No 
Customer Portal No 
Import / Export Management No 
International Forwarders No 
LTL Management No 
Local Forwarders No 
Rate Management No 
Shipment Tracking No 
Truckload Management No 
Warehouse Management No 
Waybills No 

Lead Generation

Contact Discovery No 
Contact Import/Export No 
Lead Capture No 
Lead Database Integration No 
Lead Nurturing No 
Lead Scoring No 
Lead Segmentation No 
Pipeline Management No 
Prospecting Tools No 
Visitor Identification No 

LTL

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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