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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

QSR managers face a daily challenge with the overwhelming amount of vital information that is dispersed across various systems, spreadsheets, and formats, compounded by the presence of time-sensitive unstructured content that often gets lost in emails, text messages, calendars, documents, and multiple portals. This disorganization leads to incomplete data, missed opportunities that could enhance profitability, and inconsistent practices among different units. The additional complexities brought on by the COVID-19 pandemic, such as new routines, increased reporting demands, and compliance requirements, further hinder communication and mentoring between district and store managers. Freebird effectively addresses the issues of information overload and fragmentation by streamlining data into a single, scalable platform that makes it manageable and actionable. By catering to essential QSR informational needs, it encompasses daily metrics, operational instructions, priority tasks, key forms, compliance tracking, workflow management, and facilitates remote collaboration. As a result, Freebird empowers QSR managers to make informed decisions and drive operational efficiency across their organization.

Description

Enhance the experiences of your guests significantly by utilizing GuestXM from Black Box Intelligence, the pioneering customer experience management solution designed specifically for the restaurant sector. By focusing on listening attentively and thoroughly analyzing feedback, you can extract actionable insights that will elevate your brand's reputation management within a unified platform. This system allows you to oversee your online business profiles, monitor customer sentiments, and effectively engage with guests at optimal moments with tailored responses. Gain a holistic understanding of your frontline workforce to improve hiring practices, foster motivation, and retain personnel that aligns with your brand’s values. Additionally, acquire a comprehensive perspective on guest perceptions and emotions through meticulous listening across various channels. With full control over your operations and guest experiences, you can identify successes, address challenges, and cultivate a data-driven culture of responsiveness. Moreover, by monitoring sales, traffic, employee performance, and guest feedback, you can ensure that your brand thrives in its respective market segment. This strategic approach not only enhances guest satisfaction but also strengthens overall business performance.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$25 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Freebird Connect

Website

www.freebirdconnect.com

Vendor Details

Company Name

GuestXM

Country

United States

Website

guestxm.com

Product Features

Dashboard

Annotations Yes 
Data Source Integrations Yes 
Functions / Calculations Yes 
Interactive Yes 
KPIs Yes 
OLAP Yes 
Private Dashboards Yes 
Public Dashboards Yes 
Scorecards Yes 
Themes Yes 
Visual Analytics Yes 
Widgets Yes 

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