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Description
FreeBalance's solutions enable governments to enhance the wellbeing of their citizens, fight corruption, and promote economic prosperity globally. Our comprehensive software, professional services, and dedicated personnel are designed to deliver impactful public sector solutions that increase transparency, boost effectiveness, restore public trust, facilitate reforms, and unlock innovative opportunities. As a purpose-driven organization, FreeBalance prioritizes the creation of sustainable value for all stakeholders through a tailored portfolio of government services that utilize technology-agnostic tools and best practices. Additionally, FreeBalance proudly endorses the UN Global Compact. With a presence in over 25 countries, the FreeBalance Accountability Suite™ is relied upon to manage more than $350 billion in public funds. This goes beyond mere financial management; FreeBalance's solutions empower governments to provide their citizens with enhanced economic growth, accountability, and transparency, ultimately leading to a more engaged and informed populace. By fostering partnerships and advocating for responsible governance, we strive to make a meaningful difference in the communities we serve.
Description
Verint®, Case Management Professional™, is a cloud service that enables use cases for Citizen Engagement and CCaaS.
Citizen Engagement
Verint®, Case Management Professional™, automates customer/citizen interaction across assisted and self-service channels. This allows engagement across hundreds of city/local government services while maximising the opportunity for self service.
The solution allows users to achieve a greater channel shift in the top 10 services based on volume and a higher percentage for service requests that are completed on time.
CCaaS
Verint®, Case Management Professional™, enhances the capabilities of CCaaS Desktops with intelligent scripting. Agents can log requests, resolve account queries and more from a single integrated desktop. The requests that are logged can be managed according to the SLAs.
This application helps customers increase their First Contact Resolution (FCR).
API Access
Has API
API Access
Has API
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Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
FreeBalance
Website
www.freebalance.com
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
verint.com
Product Features
Government
Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management
Product Features
Government
Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management