Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Franklin Parcel stands at the forefront of shipping analytics, offering an unparalleled platform for optimization and claim identification. Our solution empowers you to harness your data effectively, enabling you to tackle intricate business inquiries while also assisting in recovering funds owed by carriers. With our standardized data and comprehensive reports, you can analyze your information in ways previously unimaginable. Notably, our fee recovery platform often offsets the entire cost of the system. Don't let your savings dwindle; carriers guard geographic data as if it were a treasure map. The second tab of our platform is a valuable resource that pinpoints packages eligible for refunds. If you're unsure about the process, we'll provide you with a convenient guide to facilitate the retrieval of your funds. Moreover, leveraging our platform enhances your understanding of shipping dynamics and can lead to significant financial improvements for your business.
Description
eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.
API Access
Has API
No
API Access
Has API
No
Integrations
Talkdesk
No
Pricing Details
Free
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Franklin Parcel
Country
United States
Website
www.franklinparcel.com
Vendor Details
Company Name
eGain Corporation
Founded
1997
Country
United States
Website
www.egain.com/products/analytics/
Product Features
Parcel Audit
Auditing & Claim Filing Services
No
Automated Audit
Yes
Automated Claim Filing
No
Carrier Invoice Auditing
No
Cost Recovery Reporting
No
Data Import
No
Exceptions Management
No
Package Analytics
No
Predictive Analytics
No
Shipping Monitoring
Yes
Shipping Optimization
Yes
Third Party Management
No