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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Franklin Parcel stands at the forefront of shipping analytics, offering an unparalleled platform for optimization and claim identification. Our solution empowers you to harness your data effectively, enabling you to tackle intricate business inquiries while also assisting in recovering funds owed by carriers. With our standardized data and comprehensive reports, you can analyze your information in ways previously unimaginable. Notably, our fee recovery platform often offsets the entire cost of the system. Don't let your savings dwindle; carriers guard geographic data as if it were a treasure map. The second tab of our platform is a valuable resource that pinpoints packages eligible for refunds. If you're unsure about the process, we'll provide you with a convenient guide to facilitate the retrieval of your funds. Moreover, leveraging our platform enhances your understanding of shipping dynamics and can lead to significant financial improvements for your business.

Description

eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Talkdesk No 

Integrations

Talkdesk Yes 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Franklin Parcel

Country

United States

Website

www.franklinparcel.com

Vendor Details

Company Name

eGain Corporation

Founded

1997

Country

United States

Website

www.egain.com/products/analytics/

Product Features

Parcel Audit

Auditing & Claim Filing Services No 
Automated Audit Yes 
Automated Claim Filing No 
Carrier Invoice Auditing No 
Cost Recovery Reporting No 
Data Import No 
Exceptions Management No 
Package Analytics No 
Predictive Analytics No 
Shipping Monitoring Yes 
Shipping Optimization Yes 
Third Party Management No 

Product Features

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Alternatives

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