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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

As a reputable Infor Global Alliance Partner, we excel in providing tailored technical and consulting services that focus on Infor’s ERP solutions across various industries. Our commitment to simplifying Infor solutions and taking personal responsibility ensures the success of our clients' projects, fostering long-term relationships with them. Regardless of your business size or starting point, we strive to make Infor ERP accessible and seamless. Our expertise encompasses Infor M3 and M3-based CloudSuites, allowing us to manage comprehensive projects, upgrades, and migrations while offering both functional and technical consulting. Additionally, we engage in integrations and custom developments through Infor’s extensibility tools, and we possess significant knowledge in Infor’s Business Intelligence and performance management solutions, including Infor BI, Birst, and d/EPM. By continuously adapting to industry trends, we ensure our clients are equipped with the most effective tools for their growth and success.

Description

In today's market, consumers have unprecedented options for researching and buying products. To successfully attract and retain customers, businesses must deliver a seamless and enjoyable experience across all platforms. The Infor Customer Experience Suite plays a vital role in unifying customer data throughout the organization, ensuring that interactions are consistent, outstanding, and tailored to individual preferences at every stage of the customer journey. This suite offers specialized CX software designed to oversee the complete sales process, encompassing everything from customer engagement to sales automation, configuration-to-quote, and contract management. The ability to understand and adapt to customer behavior has significantly advanced. With features such as marketing resource management, decision-making tools, and comprehensive campaign management, the marketing solutions within the Infor Customer Experience Suite empower companies to harness data in innovative ways to engage their customers more effectively than ever before. By focusing on the customer's evolving needs, businesses can foster deeper relationships and drive loyalty.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Infor Birst Yes 
Infor CloudSuite Business Yes 
Infor CloudSuite ERP Yes 
Infor CloudSuite Fashion Yes 
Infor M3 Yes 
Infor Talent Science Yes 

Integrations

Infor Birst No 
Infor CloudSuite Business No 
Infor CloudSuite ERP No 
Infor CloudSuite Fashion No 
Infor M3 No 
Infor Talent Science No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Fortude

Founded

2012

Country

Sri Lanka

Website

fortude.co

Vendor Details

Company Name

Infor

Founded

2002

Country

United States

Website

www.infor.com/products/customer-experience-suite

Product Features

ERP

Accounting Integration No 
Accounting Management No 
CRM No 
Dashboard No 
Distribution Management No 
Enterprise Asset Management No 
Financial Management No 
HR Management No 
Inventory Management No 
Order Management No 
Project Management No 
Purchase Order Management No 
Purchasing No 
Reporting/Analytics No 
Sales Management No 
Supply Chain Management No 
Warehouse Management No 

Product Lifecycle Management

Change Management No 
Compliance Management No 
Cost Tracking No 
Design Management No 
Document Management No 
Product Data Management No 
Project Management No 
Requirements Management No 
Supplier Management No 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

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