Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Enhance security measures and eliminate reliance on passwords by utilizing a biometric user authentication solution for both mobile and web platforms. Fortress Identity is revolutionizing secure authentication by integrating a biometric API, making the process more straightforward. By enabling voice authentication directly within the browser and extending capabilities to users' smartphones, true multi-factor authentication can be achieved. This solution not only secures account access but also ensures safe transaction authentication. Furthermore, it bolsters security for corporate intranets and extranets, while simultaneously lowering IT expenses associated with password resets. By establishing an omni-channel unified authentication platform, access to sensitive medical records and patient data can be safeguarded effectively. Additionally, it provides control over door access to restricted areas and venues. Users can authenticate and enroll with just a single API call, leveraging RESTful API requests for various biometric methods such as voice, face, and fingerprint recognition. Such advancements signify a pivotal shift towards a more secure and efficient authentication landscape.
Description
Running a contact center presents numerous challenges and can incur significant costs, making it difficult to consistently achieve high levels of customer satisfaction, especially when customers must answer complex questions for verification. Imagine having a solution that not only enhances security but also cuts operational expenses and elevates the customer experience—this is the promise of Omni Authentication, a voice biometrics system. A primary hurdle for contact centers is enhancing the Customer Experience, as customers often feel exasperated when asked to recall PINs, passwords, or account numbers, while agents waste valuable time on security inquiries. With Omni Authentication, these complications are resolved by utilizing the unique voiceprint of the customer to authenticate their identity effortlessly and securely. This innovation leads to increased efficiency in contact centers and a more satisfying experience for customers, eliminating the need for callers to remember their account information or passwords. By streamlining the verification process, Omni Authentication not only saves time but also fosters a more positive relationship between customers and agents.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Genesys Cloud CX
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Fortress Identity
Founded
2015
Country
United States
Website
fortress-identity.com/products/fortress-identity-biometric-authenticator/
Vendor Details
Company Name
Genesys
Founded
1990
Country
United States
Website
appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764