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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Enhance security measures and eliminate reliance on passwords by utilizing a biometric user authentication solution for both mobile and web platforms. Fortress Identity is revolutionizing secure authentication by integrating a biometric API, making the process more straightforward. By enabling voice authentication directly within the browser and extending capabilities to users' smartphones, true multi-factor authentication can be achieved. This solution not only secures account access but also ensures safe transaction authentication. Furthermore, it bolsters security for corporate intranets and extranets, while simultaneously lowering IT expenses associated with password resets. By establishing an omni-channel unified authentication platform, access to sensitive medical records and patient data can be safeguarded effectively. Additionally, it provides control over door access to restricted areas and venues. Users can authenticate and enroll with just a single API call, leveraging RESTful API requests for various biometric methods such as voice, face, and fingerprint recognition. Such advancements signify a pivotal shift towards a more secure and efficient authentication landscape.

Description

Running a contact center presents numerous challenges and can incur significant costs, making it difficult to consistently achieve high levels of customer satisfaction, especially when customers must answer complex questions for verification. Imagine having a solution that not only enhances security but also cuts operational expenses and elevates the customer experience—this is the promise of Omni Authentication, a voice biometrics system. A primary hurdle for contact centers is enhancing the Customer Experience, as customers often feel exasperated when asked to recall PINs, passwords, or account numbers, while agents waste valuable time on security inquiries. With Omni Authentication, these complications are resolved by utilizing the unique voiceprint of the customer to authenticate their identity effortlessly and securely. This innovation leads to increased efficiency in contact centers and a more satisfying experience for customers, eliminating the need for callers to remember their account information or passwords. By streamlining the verification process, Omni Authentication not only saves time but also fosters a more positive relationship between customers and agents.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Genesys Cloud CX

Integrations

Genesys Cloud CX

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Fortress Identity

Founded

2015

Country

United States

Website

fortress-identity.com/products/fortress-identity-biometric-authenticator/

Vendor Details

Company Name

Genesys

Founded

1990

Country

United States

Website

appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764

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