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Description
Monitor your website's visitor traffic in real-time, gaining insights into the countries and regions from which your audience hails. Discover the specific pages they explore, the duration of their stay on your site, and the browsers and operating systems they utilize. Benefit from precisely targeted automated email and in-app messaging to keep your customers engaged effortlessly. Enhance customer retention with our user-friendly email messaging system. Significantly minimize support time by implementing a Helper Chat Bot™ that uses AI to address frequently asked questions automatically. You can also present tailored messages to your visitors in various impactful situations. Employ convenient keyboard shortcuts to quickly access pre-saved responses for common inquiries, and seamlessly transfer chats with just two clicks while including a private note for your colleague to ensure smooth communication. These tools collectively streamline your customer interaction processes and enhance overall user satisfaction.
Description
Keep tabs on your website by employing one or more operators, creating accounts for them as necessary, and managing which websites they are authorized to oversee. These operators have the ability to engage in private chats with one another while simultaneously monitoring several websites to track the origins of chat requests. Each operator can handle multiple websites, and numerous operators can collaborate on the same set of sites. Our live chat software offers the versatility to adapt to your specific customer support requirements. Proactively reach out to website visitors by sending them a chat invitation, which is presented as an engaging floating icon that they can either accept or decline. These invites can be programmed to be sent at predetermined intervals or manually triggered by the operators. You can select between showcasing a standard 'chat now' graphic or a customizable chat invitation box that includes your personalized message. This feature is particularly beneficial for delivering tailored invite requests based on the content the visitor is currently engaging with on your site, enhancing their overall experience. By doing so, you can foster stronger connections with your audience and improve customer satisfaction.
API Access
Has API
API Access
Has API
Integrations
Getscreen.me
Joomla!
Weebly
Wix
WordPress
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$9.95 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Formilla.com
Founded
2010
Country
United States
Website
www.formilla.com
Vendor Details
Company Name
GotLiveChat.com
Founded
2000
Country
United States
Website
www.gotlivechat.com
Product Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking